Racheal Arthur
Middletown
Summary
Dynamic Level 1 Helpdesk Agent at Atos Global IT Solutions, adept at incident resolution and remote support. Successfully managed high call volumes while ensuring exceptional customer satisfaction. Proficient in ticket management and system diagnostics, demonstrating strong adaptability and effective communication skills to enhance user experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Level 1 Helpdesk Agent
Atos Global IT Solutions
03.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Managed high levels of call flow and responded to technical support needs.
Babysitting
Self-employed
01.2017 - 06.2021
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier
Hardees
12.2016 - 01.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - Pharmacy Tech
Ultimate Medical Academy
Clearwater, FL10-2016
High School Diploma -
Carbondale Community High School
Carbondale, IL05-2014
Skills
- Remote support
- Ticket management
- Password resets
- System diagnostics
- Incident resolution
- Ticketing systems
- Logging support tickets
- Onboarding assistance
- Customer support
Timeline
Level 1 Helpdesk Agent
Atos Global IT Solutions
03.2022 - Current
Babysitting
Self-employed
01.2017 - 06.2021
Cashier
Hardees
12.2016 - 01.2017
No Degree - Pharmacy Tech
Ultimate Medical Academy
High School Diploma -
Carbondale Community High School
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