Racheal Bernal

Part owner - DJ Wedding Business

• Created and Updating Website, Social Media Platforms,
• Marketing and Advertising,
• Organizing Google Drive
• Responding to Daily Emails
• Creating Contracts/Documents
• Drafting Invoices from Quickbooks
• Accounting and Data management
• Responding to 5 star Reviews
• Built and Manage Business.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Assisted with hiring process and training of new employees.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.

• Checks-in clients and gathers all personal and insurance information needed and assists and organizes new client paperwork
• Verifies insurances and processes claims by contacting insurance companies regarding coverage and payment plans for the client
• Enters treatment plans, posts payments, entry charges, handle pre-authorizations, and receives and processes payments made by clients or insurance companies
• Verifies details of transactions, including funds received and total account balances and researches and resolves filling and invoice problems
• Receives, records, and banks cash and checks as well as reconciles records of bank transactions
• Conducts month-end balance sheet review and reconciles any variances
• Answers and places phone calls confirming client appointments and maintains appointment calendars
• Provides quality customer service by listening to complaints or issues from clients or the public and diffuses and resolves client complaints and concerns
• Diligently files and maintains all client records with the utmost confidentiality
• Performs proofreading, transcribes handwritten information, and/or operating computers to work with pay records, invoices, balance sheets, and reports
• Processes and prepares memos, correspondences, contracts, invoices, and email correspondence
• Receives orders for merchandise or materials to include with inventory and orders supplies as needed
• Manages Advertising through Wedding Wire and marketing through Google AdWords/analytics
• Designs and maintains the company website on Squarespace and social media profiles by maintaining a strong social media and brand presence across Twitter, Facebook, and Instagram platforms to engage the client
• Develops pricing strategies for small business by budgeting and up to date research on the economy
• Coordinates and manages summits, meetings, conference calls, and special events
• Maintains payroll operations by following policies and procedures; reporting needed changes

• Maintained electronic and paper filing systems for easy retrieval of information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Creating and editing contracts
• Organizing email and time management/appointments.
• Held Zoom meetings.
• Created systems to include gift system and employee protocols.
• Worked daily with clients on CRM
• Created "comparisons" for clients.
• In charge of updating social media platforms and website.
• Managed employees
• Light accounting, budgeting, and data entry
• Self taught tools in Bright MLS
• Scheduled appointments and created postcards, business cards, and other branding tools
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues

• Front Desk operations such as scheduling appointments, creating Treatment Plans, taking co-payments and submitting Insurance claims
• Worked with softdent and dentrix as well as other dental software.
• Checked in and out patients
• Opened and closed office. Help assist with X-rays and entering insurance payments
• Scheduled appointments in computer system.
• Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills
• Confirmed appointments, communicated with clients, and updated client records
• Kept accounts in balance and ran daily reports to verify totals
• Collected payments, processed transactions and updated relevant records
• Maintain and update records of internal data.
• Collaborated with team members to address guest needs and ensure seamless operations.
• Handled assignments independently with good judgement and critical thinking skills.
• Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
• Sorted, received, and distributed mail correspondence between departments and personnel.

• Paying bills,
• scheduling appointments,
• filing,
• accounting and payroll
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.