Racheal Brewton
Dallas,TX
Summary
Dynamic and engaging bartender with extensive experience at The Cove, adept at managing high-volume service and resolving customer issues. Recognized for exceptional customer service and strong multitasking abilities, consistently enhancing guest satisfaction while ensuring compliance with health regulations. Proven track record in cash handling and responsible alcohol service.
Overview
8
8
years of professional experience
Work History
Bartender/Server
The Cove
01.2022 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender/ Server
Avocado Lounge
04.2020 - 01.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
BARTENDER/COCKTAIL SERVER
Marriott Dallas Uptown
01.2017 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
GED -
North Lake College
Irving, TX07-1998
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Outgoing personality
- Cleanliness and hygiene
- Cash register operation
- Handling difficult customers
- Payment processing
- Complex Problem-solving
- Responsible alcohol service
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
The Cove
01.2022 - 12.2024
Lead Bartender/ Server
Avocado Lounge
04.2020 - 01.2022
BARTENDER/COCKTAIL SERVER
Marriott Dallas Uptown
01.2017 - 02.2020
GED -
North Lake College
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