Racheal Bridgewater
Gatesville
Summary
Dedicated professional with a proven track record in social services, law enforcement, and retail management. Recognized for thorough assessments, individualized care plans, and advocating for client well-being and rights. Skilled in collaborating with multidisciplinary teams and staying up-to-date with changing regulations. Proficient in record management, database operations, and effective communication. Demonstrated success in crisis intervention, customer service, and leadership. Adept at mentoring and training staff, improving teamwork, and optimizing operational efficiency. Highly adaptable and committed to providing excellent service and fostering positive relationships with clients, colleagues, and stakeholders. Experienced in using Windows PC, Microsoft Office, and specialized software for case management and record keeping. Additionally, experienced with comprehensive client assessments to ensure personalized care plans. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
21
21
years of professional experience
6
6
Certifications
Work History
Case Manager
Central Counties Services
09.2023 - Current
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Maintained open lines of communication with other healthcare professionals involved in a client''s care plan, ensuring a comprehensive and holistic approach to treatment.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Educated families about mental health conditions, helping them understand their loved one''s needs and supporting them throughout the treatment process.
- Promoted a culture of self-care among colleagues, emphasizing the importance of maintaining personal wellbeing to provide optimal support for clients.
- Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
- Collaborated with community organizations to enhance available mental health resources for clients in need.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Implemented evidence-based practices to improve overall effectiveness of mental health services provided to clients.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
- Increased client satisfaction with timely interventions and effective case management strategies.
- Observed and monitored client behavior and responses to treatment.
- Contributed to staff development by sharing best practices and staying updated on the latest research in mental health case management.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
Conservatorshop Specialist III
Department of Family and Protective Services
09.2021 - 09.2023
- Conducted thorough assessments of individuals under conservatorship, evaluating their mental and physical health, living conditions, and support networks
- Collaborated with legal professionals, medical providers, and service providers to ensure the well-being and rights of clients
- Developed and implemented individualized care plans, outlining goals, interventions, and timelines to address their needs in order to make positive behavior changes
- Monitored and documented clients' progress, adjusting care plans as necessary to ensure their safety and best interests
- Advocated for clients' safety in court proceedings, providing clear and well-documented reports and testimony
- Assisted clients in accessing social services, healthcare, and housing resources, ensuring their basic needs were met
- Provided crisis intervention and support to children and their families during challenging times
- Maintained accurate and confidential case records, ensuring compliance with legal and regulatory requirements
- Conducted regular home visits to assess living conditions, evaluate caregivers, and offer guidance on improving children’s environments
- Collaborated with multidisciplinary teams to coordinate care and support for children, promoting their overall well-being
- Stayed up-to-date with changes in conservatorship laws and regulations, ensuring adherence to best practices and legal requirements
Institutional Parole Officer II
Board of Pardons and Parole
07.2014 - 09.2021
- Created, organized, and maintained physical files and electronic databases for potential parolees, ensuring accurate and up-to-date records
- Managed a high volume of phone calls from concerned parties, providing information on incarcerated offenders' parole status with professionalism and accuracy
- Demonstrated strong written communication skills by responding to incarcerated offenders' inquiries via correspondence, addressing their concerns and providing necessary information
- Conducted in-depth interviews with incarcerated offenders to gather crucial information that aided the parole board in making informed decisions about parole eligibility
- Initiated and conducted collateral phone calls with various county officials and law enforcement agencies to collect relevant case information, strengthening the parole board's decision-making process
- Played a pivotal role in mentoring and training new parole officers, ensuring they were proficient in all aspects of parole-related duties, including record management, communication, and case evaluation
Clerk II
Board of Pardons and Parole
11.2013 - 07.2014
- Scanned and efficiently organized various documents, including forms, reports, correspondence, and receipts, maintaining an orderly filing system
- Responsibly retrieved requested files and delivered them to the appropriate personnel, ensuring timely access to critical information
- Proficiently operated office equipment, including copiers, fax machines, 10-key calculators, and postage machines, to support daily operations
- Accurately entered data into computer databases, contributing to the maintenance of up-to-date and organized records
- Managed incoming mail, processed it promptly, and routed it to the appropriate recipients, ensuring efficient communication within the office
- Maintained and updated daily logs to track the movement of files, enhancing overall file management efficiency
- Conducted regular reviews of files to verify completeness and accuracy of information, ensuring data integrity
- Assisted with file destruction and materials disposal upon request, adhering to established protocols and security measures
- Utilized computer programs to look up and retrieve information quickly, supporting efficient decision-making and task completion
- Communicated effectively with staff to retrieve specific files, demonstrating strong interpersonal and teamwork skills
- Drafted professional business correspondence related to file materials, ensuring clear and effective communication with internal and external stakeholders
Department Manager
Walmart
01.2013 - 10.2013
- Scanned and efficiently organized various documents, including forms, reports, correspondence, and receipts, maintaining an orderly filing system
- Responsibly retrieved requested files and delivered them to the appropriate personnel, ensuring timely access to critical information
- Proficiently operated office equipment, including copiers, fax machines, 10-key calculators, and postage machines, to support daily operations
- Accurately entered data into computer databases, contributing to the maintenance of up-to-date and organized records
- Managed incoming mail, processed it promptly, and routed it to the appropriate recipients, ensuring efficient communication within the office
- Maintained and updated daily logs to track the movement of files, enhancing overall file management efficiency
- Conducted regular reviews of files to verify completeness and accuracy of information, ensuring data integrity
- Assisted with file destruction and materials disposal upon request, adhering to established protocols and security measures
- Utilized computer programs to look up and retrieve information quickly, supporting efficient decision-making and task completion
- Communicated effectively with staff to retrieve specific files, demonstrating strong interpersonal and teamwork skills
- Drafted professional business correspondence related to file materials, ensuring clear and effective communication with internal and external stakeholders
Sales Representative
Walmart
06.2012 - 01.2013
- Assisted customers in finding the items they needed, providing excellent customer service and product knowledge
- Regularly stocked and restocked inventory to ensure products were readily available for customers
- Efficiently reorganized the sales floor layout to align with company requirements, optimizing product presentation
- Operated cash registers to ring up customer purchases accurately and provide a smooth checkout experience
Substitute Teacher
DoDEA European Region
08.2005 - 05.2007
- Managed classrooms of 15-25 students during the absence of assigned teachers, maintaining a positive and productive learning environment
- Implemented diverse teaching methods, including lectures, discussions, and demonstrations, to engage students and facilitate effective learning
- Aligned lesson plans with the objectives provided by regular teachers, ensuring continuity in the curriculum and meeting educational goals
- Motivated and supported students to overcome challenges and persevere with difficult tasks, promoting a growth mindset
- Fostered positive relationships with students, parents, fellow teachers, and school administration, contributing to a collaborative and supportive educational community
- Implemented appropriate disciplinary measures when students misbehaved, ensuring a safe and respectful classroom environment
- Embraced coaching and feedback from fellow teachers and administrators, promptly incorporating suggestions to enhance teaching techniques
- Utilized children's literature to reinforce reading, writing, grammar, and phonics skills, promoting literacy development
- Adapted teaching methods to accommodate students at various stages of cognitive, linguistic, social, and emotional development, ensuring individualized support
Child Care Provider
Imagination Station
04.2004 - 02.2005
- Provided care and support for children ranging from 6 weeks to 13 years old, tailoring activities and supervision to age-appropriate needs
- Created a safe and nurturing environment for infants, toddlers, and school-age children, ensuring their well-being and development
- Designed and implemented age-specific activities and educational programs to stimulate cognitive, social, and emotional growth
- Effectively communicated with parents and guardians, providing regular updates on their child's progress and well-being
- Maintained a clean and organized childcare space, promoting a healthy and hygienic environment
- Responded to the unique needs of each child, offering personalized care and attention to support their growth and development
- Demonstrated patience, flexibility, and adaptability in working with children of varying ages and temperaments
- Ensured the safety and security of children during all activities, including meal times, playtime, and rest periods
- Collaborated with other childcare providers and staff to coordinate schedules and activities for a smooth childcare experience
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA05-2026
Bachelor of Science - Psychology
University of Phoenix-Online Campus
10.2011
Skills
- Assessment and Evaluation
- Collaboration
- Individualized Care Planning
- Advocacy
- Crisis Intervention
- Record Keeping
- Mentoring and Training
- Customer Service
- Inventory Management
- Teaching and Adaptability
- Communication
- Teamwork
Equipment/software used
- Windows PC
- Microsoft Office
- IMPACT (specific program for DFPS)
- OIMS (specific program for Board of Pardons and Paroles)
- Mainframe (specific program for TDCJ/Board of Pardons and Paroles)
- AVATAR (specific program for Central Counties Servies)
- Fax machine
- Copy machine
- Printer
Certification
- Texas Driver's License
- CANS Certification
- Nurturing Parenting Certification
- Social Skills Training and Aggression Replacement Techniques (START) certification
- Qualified Mental Health Professional- Community Services (QMHP-CS)
- First Aid, CPR/AED Instructor Certification – American Red Cross or American Heart Association.
- Mental Health First Aid Certification
Timeline
Case Manager
Central Counties Services
09.2023 - Current
Conservatorshop Specialist III
Department of Family and Protective Services
09.2021 - 09.2023
Institutional Parole Officer II
Board of Pardons and Parole
07.2014 - 09.2021
Clerk II
Board of Pardons and Parole
11.2013 - 07.2014
Department Manager
Walmart
01.2013 - 10.2013
Sales Representative
Walmart
06.2012 - 01.2013
Substitute Teacher
DoDEA European Region
08.2005 - 05.2007
Child Care Provider
Imagination Station
04.2004 - 02.2005
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Psychology
University of Phoenix-Online Campus
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