Summary
Overview
Work History
Education
Skills
Languages
<Enter your own>
Timeline
CustomerServiceRepresentative

Racheal Broxson

Pensacola,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience

Work History

Customer Service Manager

Becon on mobile hwy
Pensacola
05.2021 - Current
  • Managed daily operations of customer service team to ensure efficiency.
  • Trained and mentored staff on best practices in customer interactions.
  • Developed and implemented customer service policies to enhance service quality.
  • Resolved complex customer issues promptly through effective communication skills.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Housekeeper

Wise Home Repair
Pensacola
01.2005 - Current
  • Performed deep cleaning tasks including carpets, furniture, and appliances.
  • Managed inventory of cleaning supplies and equipment efficiently.
  • Maintained cleanliness and organization in residential and commercial spaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Followed safety procedures when handling hazardous materials.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Retail Store Clerk

A&E Food Mart
Pensacola
01.2010 - 04.2018
  • Assisted customers in locating products and answering inquiries.
  • Operated cash register and processed transactions efficiently.
  • Managed inventory by restocking shelves and organizing displays.
  • Ensured cleanliness and orderliness of the store environment.
  • Monitored product expiration dates and handled returns appropriately.
  • Checked expiration dates on merchandise prior to placing them out on shelves for sale.
  • Provided excellent customer service by being knowledgeable about products sold in the store.
  • Monitored customer traffic on sales floor to ensure adequate coverage at all times.
  • Stocked shelves with merchandise, restocked items as needed and maintained cleanliness of store.
  • Performed opening and closing duties including counting money, completing deposits, setting up registers.
  • Greeted customers and responded to inquiries in a friendly manner.
  • Organized backroom stock and assisted with inventory counts as needed.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Education

Woodham High School

Skills

  • Customer service
  • Policy development
  • Staff training
  • Escalation management
  • New hire training

Languages

English
Elementary

<Enter your own>

Timeline

Customer Service Manager

Becon on mobile hwy
05.2021 - Current

Retail Store Clerk

A&E Food Mart
01.2010 - 04.2018

Housekeeper

Wise Home Repair
01.2005 - Current

Woodham High School

Similar Profiles

CREATE PROFILE
Racheal Broxson