Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Racheal Columbo

Financial Navigator
East Islip,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

TH Instructional Support Assistant

Stony Brook University Hospital
Stony Brook, NY
10.2021 - Current
  • Meets with all new patients to review insurance, verification coverage and explore insurance options for insured, under-insured and uninsured.
  • Educated on availability of alternative insurance options (i.e. Medicare, Medicaid, Medicare Supplement, COBRA) and facilitates access to these programs.
  • Discussed Medicare applications with eligible patients and assists with application process.
  • Discusses situation and options if employment status changes or other situations change.
  • Works with various stakeholders within Cancer Center leadership as well as Patient Finance departments to develop with patients to explain cost of treatment, insurance coverage and financial responsibility.
  • Enters and enrolls patients in pharmaceutical patient assistance programs including copay card eligibility and activation.
  • Reviews all payment/financial options (financial hardship, Medicaid applications, Access DuPage, payment plans, etc.)
  • Assists with applying for financial grants, prescription assistance programs and drug replacements.
  • Coordinates proper insurance verification information/documentation of patient's insurance, to be used to estimate patient's financial responsibility.

TH Instructional Support Assistant

Stony Brook University Hospital
Stony Brook, NY
04.2021 - 10.2021

    • Obtained authorizations for chemotherapy, infusions, and procedures, utilizing online provider portals and/or requesting via phone
    • Utilized Cerner PowerChart to access patient records, locate documentation, provide answers to clinical questions – when preparing for insurance verification, and authorization processes
    • Documented authorization approvals and denials, scanned into designated authorization share drive, and then uploaded to patient chart. Notify clinical care team and schedulers of outcome
    • Performed authorization requests for oral chemotherapy specialty and general retail medication requests, utilizing provider web portal Cover My Meds, fax and/or phone requests
    • Verify patient copay for oral medications and referred for prescription assistance when needed
    • Performed insurance verification, utilizing various provider web portals, phone and/or fax requests
    • Verified patients Medicaid status on epaces daily and referred to financial navigators for financial assistance and prescription assistance programs when necessary

Administrative Assistant

Stony Brook Medicine
Stony Brook, NY
02.2017 - 04.2019
    • Sorted and distributed office mail and recorded incoming shipments for corporate records.
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
    • Scheduled office meetings and client appointments for staff teams.
    • Executed record filing system to improve document organization and management.
    • Developed strategies to streamline and improve office procedures.
    • Assisted coworkers and staff members with special tasks on daily basis.
    • Processed patient information from check in/check out and assisted when needed to complete paperwork
    • Obtained insurance authorizations and referrals when needed
    • Assisted with Medicare and Medicaid inquiries

Administrative Assistant

New York Life Insurance Co
Smithtown, NY
01.2016 - 02.2017
  • Scheduled office meetings and client appointments for staff teams.
  • Acted as first point of contact and set appointments for prospective clients
  • Answered phone calls to provide assistance and information about services
  • Processed legal paperwork and obtained documents to assist in the process
  • Checked on status of trades
  • Processed payments
  • Head of marketing
  • In charge of maintaining client relations

Medical Administrative Secretary

South Shore Family Practice
East Islip, NY
10.2013 - 01.2016
    • Supported office staff and operational requirements with administrative tasks.
    • Enhanced office productivity by handling high volume of callers per day.
    • Maintained current and accurate medical records for patients.
    • Organized paperwork such as charts and reports for office and patient needs.
    • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
    • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
    • Answered phone calls and messages for providers, scheduling appointments, and handling patient inquiries.
    • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
    • Assisted with Medicare, Medicaid and insurance inquiries.
    • Obtained insurance authorization for radiology and office visits.
    • Obtained payments from patients and scanned identification and insurance cards.

Sales Associate

JCPenney
Bayshore, NY
08.2013 - 03.2014
    • Prepared merchandise for sales floor by pricing or tagging.
    • Solved customer challenges by offering relevant products and services.
    • Engaged with customers to effectively build rapport and lasting relationships.
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

File Assistant

South Shore Family Practice
East Islip, NY
04.2011 - 10.2013
    • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
    • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
    • Maintained physical and computer-based filing systems.
    • Examined, categorized, and sorted incoming documents.
    • Managed sensitive or confidential files with attention to data security and storage policies.
    • Maintained log books and spreadsheets documenting file data and storage receipts.

Education

Bachelor of Arts - Business, Management And Economics

SUNY Empire State College
Saratoga Springs, NY
01.2021 - Current

Associate of Arts - Liberal Arts

Suffolk County Community College
Selden, NY
08.2011 - 2013.05

Skills

    Critical Thinking

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Accomplishments

    · Dean's List Fall 2012

    · Dean's List Fall 2013

    · Dean's List Spring 2021

    · Dean's List Fall 2021

    · Dean's List Spring 2022

    · Dean's List Fall 2022

    · Dean's List Summer 2023

    · Publication in The Saturn Journal Volume 3

Software

Microsoft Office

Microsoft Excel

PowerChart

EWS (Stony Brook Scheduling System)

Availity

Maxrte

TailorMed

Medisoft Office Hours

Medisoft Clinical

Timeline

TH Instructional Support Assistant

Stony Brook University Hospital
10.2021 - Current

TH Instructional Support Assistant

Stony Brook University Hospital
04.2021 - 10.2021

Bachelor of Arts - Business, Management And Economics

SUNY Empire State College
01.2021 - Current

Administrative Assistant

Stony Brook Medicine
02.2017 - 04.2019

Administrative Assistant

New York Life Insurance Co
01.2016 - 02.2017

Medical Administrative Secretary

South Shore Family Practice
10.2013 - 01.2016

Sales Associate

JCPenney
08.2013 - 03.2014

Associate of Arts - Liberal Arts

Suffolk County Community College
08.2011 - 2013.05

File Assistant

South Shore Family Practice
04.2011 - 10.2013

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Racheal ColumboFinancial Navigator