Racheal Franklin
Hattiesburg,MS
Overview
2026
2026
years of professional experience
Work History
Medical Data Entry Specialist
ServiceMaster
, Remote
08.2023 - 06.2025
- Entered patient demographics, insurance information, diagnosis codes, and other relevant data into computerized database.
- Created new accounts for patients upon registration using appropriate software programs.
- Responded promptly to inquiries from clinicians concerning status of entered medical records.
- Monitored workflow processes related to data entry operations to ensure timely completion of tasks.
Healthcare Customer Service Representative
Sedgwick
, Remote
01.2022 - 04.2024
- Assisted employees with enrollment in health and welfare plans.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Enforced compliance with company standards related to safety, security, quality assurance.
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
- Responded quickly and professionally to any incoming emails from customers and team members seeking assistance.
Claims Benefit Specialist
Randstad
, Remote
- Performed detailed analysis of claim data to identify trends or inaccuracies in the system.
- Reviewed and evaluated customer claims for accuracy, completeness and compliance with company policies.
- Identified discrepancies between actual payments made versus what was authorized by the insurer.
- Conducted periodic audits of claim files to ensure compliance with applicable laws and regulations.
Education
High School Diploma -
Hattiesburg
Hattiesburg, MS05-2009
Skills
- Medical data entry
- Claims processing
- Compliance auditing
- Data analysis
- Patient registration
- Customer relationship management
- Time management
- Attention to detail
- Quality assurance
- Health information systems
- Deadline management
- Healthcare industry
- HIPAA compliance
- Patient scheduling experience
Timeline
Medical Data Entry Specialist
ServiceMaster
08.2023 - 06.2025
Healthcare Customer Service Representative
Sedgwick
01.2022 - 04.2024
Claims Benefit Specialist
Randstad
High School Diploma -
Hattiesburg