Overview
Work History
Education
Skills
Timeline
Generic

Racheal Franklin

Hattiesburg,MS

Overview

2026
2026
years of professional experience

Work History

Medical Data Entry Specialist

ServiceMaster
, Remote
08.2023 - 06.2025
  • Entered patient demographics, insurance information, diagnosis codes, and other relevant data into computerized database.
  • Created new accounts for patients upon registration using appropriate software programs.
  • Responded promptly to inquiries from clinicians concerning status of entered medical records.
  • Monitored workflow processes related to data entry operations to ensure timely completion of tasks.

Healthcare Customer Service Representative

Sedgwick
, Remote
01.2022 - 04.2024
  • Assisted employees with enrollment in health and welfare plans.
  • Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
  • Enforced compliance with company standards related to safety, security, quality assurance.
  • Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
  • Responded quickly and professionally to any incoming emails from customers and team members seeking assistance.

Claims Benefit Specialist

Randstad
, Remote
  • Performed detailed analysis of claim data to identify trends or inaccuracies in the system.
  • Reviewed and evaluated customer claims for accuracy, completeness and compliance with company policies.
  • Identified discrepancies between actual payments made versus what was authorized by the insurer.
  • Conducted periodic audits of claim files to ensure compliance with applicable laws and regulations.

Education

High School Diploma -

Hattiesburg
Hattiesburg, MS
05-2009

Skills

  • Medical data entry
  • Claims processing
  • Compliance auditing
  • Data analysis
  • Patient registration
  • Customer relationship management
  • Time management
  • Attention to detail
  • Quality assurance
  • Health information systems
  • Deadline management
  • Healthcare industry
  • HIPAA compliance
  • Patient scheduling experience

Timeline

Medical Data Entry Specialist

ServiceMaster
08.2023 - 06.2025

Healthcare Customer Service Representative

Sedgwick
01.2022 - 04.2024

Claims Benefit Specialist

Randstad

High School Diploma -

Hattiesburg

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Racheal Franklin