Racheal Gilbert
Stinnett,TX
Summary
Results-oriented and driven to exceed expectations in all areas. Talent for taking on new challenges and inspiring team members to go above and beyond.
Overview
16
16
years of professional experience
1
1
Certification
Work History
QA Specialist
Prime Therapeutics
05.2023 - Current
- Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Reported problems and concerns to management and AIS.
- Ensuring accurate data and processes through regular daily checks across multiple platforms.
- Monitoring of the QAOTW channels as well as helping with new hires.
Case Investigation
Insight Global/KDHE
02.2022 - 05.2023
- Conducted Inbound and Outbound calls using Amazon Web Services to citizens newly diagnosed with Covid-19.
- Collected and recorded information on symptoms,exposure,and other health and demographic data.
- Collected close contacts to those diagnosed to refer to Contact tracers to avoid further potential spreading of the virus.
- Complied with established internal controls and policies.
- Maintained patient records in compliance with security regulations.
- Input data into computer programs and filing systems.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Received MVP for having a spotless Quality assurance record and displaying proper communication skills no matter who I am speaking with.
Contact Tracer
Insight Global/ Contracted For KDHE
09.2021 - 01.2022
- collected and entered data using Salesforce while conducting interview on phone.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted in and outbound calls using Amazon Web Services to citizens exposed or potentially exposed to Covid-19
- Helped vulnerable individuals navigate complex healthcare system.
- Provided local resources and general recommendations in a empathetic and supportive manner.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Case Investigator
TEKsystems/Contractor At MTX
02.2021 - 08.2021
- Contracted as a Case investigator for the Texas Department of State Health services.
- Collected and recorded information in electronic medical records .
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Handled Multiple In Inbound and Outbound calls daily using Twilio and Salesforce .
- Safely followed HIPPA and Cybersecurity protocol.
- Staying up to date by receiving multiple training certificates and classes.
- Attended Daily video conferences and meeting with my own equipment from home.
Barber
Self Employed
01.2016 - Current
- Kept detailed records of customer information and services provided to increase return customers.
- Always striving to stay up to date on new color techniques.
- Recorded weekly supply and inventory needs and made regular orders.
- Used scissors, trimmers, clippers, razors and brushes in a sanitary manner.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed business customer service, responding to requests and concerns promptly.
- Performed in-home services for elderly clients unable to travel to salon.
Personal Trainer
Anytime Fitness
01.2015 - 11.2016
- Executed improvements through scheduling processes across client calendars and wellness plans.
- Designed specific workout systems for individual clients based on performance ability.
- Taught clients how to properly operate exercise equipment.
- Screened clients and performed client assessments.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Organized files and created new system for personal fitness plans, records and contracts.
- Elevated customer satisfaction ratings by managing issues for speedy resolution.
- Educated club members about relationship between nutrition and fitness.
Life Insurance Sales Agent
American Income Life
10.2015 - 02.2016
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
Barber
Great Clips
06.2015 - 10.2015
- Used clips and shears to complete various types of fades, shaves and cuts.
- Decreased waste through effective inventory management and effective product merchandising.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Resolved guest complaints about service or style.
- Styled hair according to customer preferences.
Barber
(Self Employed) Wild Hair
02.2013 - 01.2014
- Used scissors, trimmers, clippers, razors and brushes on customers with a high customer satisfaction rate.
- Maintained regular client list of repeat customers while handling walk-in clients daily.
- Consistently received positive performance reviews from guests.
- Accumulated clients weekly through one-on-one, personal service.
- Resolved guest complaints about service or style.
- Styled hair according to customer preferences.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Barber
Great Clips
04.2012 - 02.2013
- Completed full and partial shaves with clippers and standard shears.
- Decreased waste through effective inventory management and effective product merchandising.
- Expanded client base through direct referrals.
- Resolved guest complaints about service or style.
- Styled hair according to customer preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Deli Clerk
Walmart
10.2009 - 04.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Worked deli slicer and hot counter.
- Stocked and rotated coolers.
- Cooked,prepped,and logged food temperature as well as dates to ensure food safety.
- Placed and made orders.
- Kept area highly sanitized.
Education
Personal Trainer
Nation Academy of Sports Medicine
10.2015
Life Insurance Agent
Life Insurance Agency
Lubbock TX10.2015
Barbering
Lubbock Hair Academy
Lubbock, TX01.2011
GED -
GED
Amarillo Tx11.2010
Skills
- Educated on RX Claim and QA protocol
- Proficiency using Amazon Web Services, Twilio, EpiTrax and Salesforce
- Organization and Time management
- Computer proficiency and maintenance
- Public outreach
- Data Entry
- Documentation and reporting
- Customer support
- Logging call information
- Call center operations
- Excellent Communication
- Highly motivated self-starter
- Internal Policy Implementation
Certification
- The National Network of Disease Intervention Centers (NNDITC). Covid-19 Case Investigation Virtual Training - 5/20/21
- Texas Department of State Health Services. Course for THT Knowledge Check (call center case investigators) - 2/02/21
- Texas Health and Human Services, Privacy training Including HIPAA - 2/1/21
- Association of State and Territorial Health Officials (ASTHO), Making Contact: A Training for Covid-19 Contact Tracers. -2/01/21
- Texas Health and Human Services, HHS Information Security/Cybersecurity Training.-2/01/21
- TEKsystems, Privacy and Information Security Training-171127. -1/20/21
- Allegis Group, HIPPAA Privacy BA 20MINS-Teachprivacy. -1/20/21
- CRP/AED Certified-expires 09/30/2023
Certifications
Some of these certificates where obtained while working as a Contact Investigator . I learned a lot and love having the chance to meet new people while helping and educating them on any questions they may have. Having compassion for others while keeping all information private is extremely important to me.
Timeline
QA Specialist
Prime Therapeutics
05.2023 - Current
Case Investigation
Insight Global/KDHE
02.2022 - 05.2023
Contact Tracer
Insight Global/ Contracted For KDHE
09.2021 - 01.2022
Case Investigator
TEKsystems/Contractor At MTX
02.2021 - 08.2021
Barber
Self Employed
01.2016 - Current
Life Insurance Sales Agent
American Income Life
10.2015 - 02.2016
Barber
Great Clips
06.2015 - 10.2015
Personal Trainer
Anytime Fitness
01.2015 - 11.2016
Barber
(Self Employed) Wild Hair
02.2013 - 01.2014
Barber
Great Clips
04.2012 - 02.2013
Deli Clerk
Walmart
10.2009 - 04.2012
Personal Trainer
Nation Academy of Sports Medicine
Life Insurance Agent
Life Insurance Agency
Barbering
Lubbock Hair Academy
GED -
GED
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