Racheal Green
Kiana,TX
Summary
Dynamic Operations Manager with expertise in team leadership, decision-making, and performance evaluations. Proven track record of implementing standard operating procedures to enhance productivity and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Operational Manager
EFW Warehousing
12.2021 - Current
- Assisted in managing daily operations to ensure efficiency and productivity including receiving, storage, and shipping of goods.
- Supported team members in adhering to safety protocols and best practices.
- Coordinated inventory management tasks, contributing to stock accuracy.
- Monitored workflow processes to identify areas for improvement and efficiency gains.
- Implemented standard operating procedures to enhance operational consistency.
- Participated in training sessions on tools and systems relevant to operational tasks.
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Establishing and maintaining positive customer relationships, managing daily issue resolution, and ensuring excellent customer service
- Ensuring compliance with company policies, procedures, and regulatory guidelines, including C-TPAT and TSA security procedures
- Ensuring a safe and professional environment for all staff and the timely and safe expediting of freight.
- Continuously improving processes to ensure excellent customer relations and efficient operations
Custodian
City Of Killeen
02.2010 - 01.2021
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor buffers and pressure washers, to achieve high standards of cleanliness.
- Conducted routine inspections to identify maintenance needs, reporting issues promptly for resolution.
- Trained new custodial staff on best practices for cleaning techniques and equipment usage.
Custodian(PRN)
Scott and White/Aramark
01.2015 - 01.2018
- Maintained cleanliness and sanitation standards across facilities, ensuring safe environments for staff and patients.
- Monitored inventory supplies, reporting shortages to ensure timely replenishment of cleaning materials.
Custodian (PRN)
Seton Medical Center
01.2013 - 01.2014
- Maintained cleanliness and sanitation of public facilities, ensuring compliance with health standards.
- Trash,Clean Restroom, 7 steps cleaning room and vacuum
Custodian
City Of Killeen
01.2008 - 01.2008
- Maintained cleanliness and sanitation standards in public facilities, ensuring a safe environment for visitors.
- Operated and maintained cleaning equipment, including floor buffers and pressure washers, to enhance efficiency.
- Trained new custodial staff on best practices for cleaning techniques and safety protocols.
- Inspected facilities regularly to identify maintenance needs and reported issues to appropriate departments.
Housekeeper/Custodian
Air Force Inn-Shaw AFB,SC
01.2005 - 01.2006
- Maintained cleanliness and sanitation of guest rooms and public areas.
- Clean Rooms for military families
- Take trash out and pick trash off ground around rooms
- Make beds and replace minor items
- Dust
- Vacuum
Security Officer
Pioneer Security
01.2004 - 01.2004
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential hazards or suspicious activities.
- Collaborated with law enforcement during incidents to provide accurate reports and support investigations.
- Implemented emergency response protocols to effectively manage crises and mitigate risks.
Education
High School Diploma -
Turner Job Corbs
Albany, GA05-2004
High School Diploma -
Savannah High School
Savannah, GA06-2002
Skills
- Customer service
- Operations management
- Team leadership
- Decision-making
- Inventory management
- Employee motivation
- Performance evaluations
- Assignment delegation
- Operations oversight
- Warehouse operations
Timeline
Operational Manager
EFW Warehousing
12.2021 - Current
Custodian(PRN)
Scott and White/Aramark
01.2015 - 01.2018
Custodian (PRN)
Seton Medical Center
01.2013 - 01.2014
Custodian
City Of Killeen
02.2010 - 01.2021
Custodian
City Of Killeen
01.2008 - 01.2008
Housekeeper/Custodian
Air Force Inn-Shaw AFB,SC
01.2005 - 01.2006
Security Officer
Pioneer Security
01.2004 - 01.2004
High School Diploma -
Turner Job Corbs
High School Diploma -
Savannah High School