Racheal Imhof
Childress
Summary
Dynamic and hardworking professional with extensive experience in customer service. Proven ability to enhance guest relations and maintain high sanitation standards. Skilled in multitasking and staff training, consistently delivering exceptional service and fostering a welcoming environment for all visitors.
Overview
11
11
years of professional experience
Work History
Housekeeper
Self Employed
05.2024 - 05.2025
- Disinfected and mopped bathrooms to keep houses sanitary and clean.
- Dusted and wiped down surfaces
- Cleanup trash and carried the trash out
- Vacuumed rugs and carpets and cleaned hard wood floors for my clients
Front Desk Receptionist
Surestay by Bestwestern
06.2023 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Cook
Sonic Drive Inn
03.2023 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Taco Bell
03.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Inventory Specialist
Michelin Tire
10.2019 - 01.2020
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each day.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Filled parts orders and delivered them for workers.
Trainer
McAlister's Deli
09.2019 - 12.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Call Center Representative
Rent to Own Services
03.2018 - 08.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Housekeeper
Candlewood Suites Hotel
11.2016 - 02.2017
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Car Hop
Sonic Drive-in
06.2015 - 11.2015
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Fryer
Bushs Chicken
03.2014 - 07.2014
- Ensured compliance with local health department regulations through regular equipment cleaning and maintenance, as well as proper food handling procedures.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Streamlined kitchen processes by implementing improved workflow strategies for increased productivity during busy shifts.
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
Education
GED -
Windym School District
Huntsville, TX12.2018
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Excellent oral and written communication
- Customer-oriented
- Guest relations
- Staff training
- Inventory control
- Multitasking and organization
- Hardworking
Timeline
Housekeeper
Self Employed
05.2024 - 05.2025
Front Desk Receptionist
Surestay by Bestwestern
06.2023 - 12.2024
Cook
Sonic Drive Inn
03.2023 - 06.2023
Cashier
Taco Bell
03.2022 - 07.2022
Inventory Specialist
Michelin Tire
10.2019 - 01.2020
Trainer
McAlister's Deli
09.2019 - 12.2019
Call Center Representative
Rent to Own Services
03.2018 - 08.2018
Housekeeper
Candlewood Suites Hotel
11.2016 - 02.2017
Car Hop
Sonic Drive-in
06.2015 - 11.2015
Fryer
Bushs Chicken
03.2014 - 07.2014
GED -
Windym School District
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