Racheal Mastroianni
Cherry Hill
Summary
Seeking new challenges in a position which effectively utilizes my professional experiences. I'm looking to incorporate excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
17
17
years of professional experience
Work History
Dental Lab Technician
Finesse Dental Laboratory
05.2024 - 01.2025
- Finish- great skill and attention to detail and color matching for Staning and Glazing Zirconia and Porcelain (PFM + PFZ) Crowns and Bridges
- emphasis on quality, margins, occlusions, and custom shades according to the Rx from the dentist
- Communicate daily with the department manager about any defects or issues related to quality specifications and/or internal and external client requests or requirements
- Meet daily unit target
- Verify completion and accuracy of work
Front Desk Supervisor
1859 Wellness Spa and Salon
10.2020 - 10.2023
- Developed strong customer service and communication skills while managing a busy front desk
- Trained new staff members on front desk procedures and best practices
- Assisted guests with check-ins and check-outs, reservations, service changes
- Coordinated with other departments to ensure smooth operations of the front desk area
- Monitored staff performance and provided feedback when necessary
- Performed daily administrative tasks such as data entry, answering phones, and responding to emails in a timely manner
- Utilized advanced software to create and maintain accurate customer records and reservations
Receptionist/Makeup Artist
Lenneth Miller Hair Studio
05.2015 - 06.2020
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Developed effective working relationships with clients to ensure satisfaction with services provided
- Managed daily calendar appointments for staff members
- Updated contact lists regularly to maintain accuracy of information
Customer Service Associate/Makeup Artist
Metropolis Spa Salon
09.2012 - 03.2015
- Makeup application, customer service, sales, and receptionist duties
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
Service Desk Manager/Sales
The Lab Paul Mitchell Partner School
11.2011 - 06.2012
- Managed the service desk area providing receptionist responsibilities and sales performed
Lead Makeup Artist/Customer Service
RJThe Face and Body Spa
11.2010 - 06.2011
- Lead Makeup Artist and provided customer service
- Demonstrated Team efforts in keeping daily operations running smoothly helping out how I could when my position was slow at times
Counter Manager / Makeup Artist/Sales Rep
Clarins
09.2007 - 08.2008
- Managing the cosmetics counter and working as a Makeup Artist and Sales Representative and Trainer for the company
Education
Certificate - Esthetics Technology
Cape Fear Community College
01.2006
Skills
- Cosmetic Staining and Glazing of Zirconia and Porcelain (PFM PFZ) Crowns and Bridges
- Impecable Color matching qualities
- Some Knowledge of dental anatomy
- Excellent hand-eye coordination
- Tech I- Someone with little dental lab knowledge and experience
- Outstanding Customer Service skills with great Patience for Customers, Clients and Patients
- Previous Sales Experience, both in the Retail business as well as Self-Employed and Private Contractor fields
- PC, Cash Registers, Copiers, Fax, E-mail, Postal Machine and also some Switchboard Entry level experience with: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Office
- Customer Service/ Receptionist/ Clerical/ Cashiering
- Heavy incoming call management and face to face interpersonal interactions
- Floor sales, cashiering, providing clients with cosmetic makeovers, selling products utilized
Timeline
Dental Lab Technician
Finesse Dental Laboratory
05.2024 - 01.2025
Front Desk Supervisor
1859 Wellness Spa and Salon
10.2020 - 10.2023
Receptionist/Makeup Artist
Lenneth Miller Hair Studio
05.2015 - 06.2020
Customer Service Associate/Makeup Artist
Metropolis Spa Salon
09.2012 - 03.2015
Service Desk Manager/Sales
The Lab Paul Mitchell Partner School
11.2011 - 06.2012
Lead Makeup Artist/Customer Service
RJThe Face and Body Spa
11.2010 - 06.2011
Counter Manager / Makeup Artist/Sales Rep
Clarins
09.2007 - 08.2008
Certificate - Esthetics Technology
Cape Fear Community College
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