Racheal May
The Colony
Summary
Dynamic Restaurant Manager with a proven track record at Sidecar Social, excelling in staff training and customer service. Enhanced operational efficiency and fostered a positive atmosphere, leading to improved customer satisfaction. Expert in inventory management and conflict resolution, consistently achieving departmental goals through strategic planning and team development.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Sidecar Social
11.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
STIRR Dallas
02.2020 - 10.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Manager
QuikTrip
03.2014 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Bachelor Of Communications -
Stephen F. Austin State University
Nacogdoches, TXSkills
- Staff training
- Inventory management
- Cost control
- Customer service
- Conflict resolution
- Cash handling
- Operations management
- Vendor relations
- Team management
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Restaurant Manager
Sidecar Social
11.2023 - Current
Restaurant Manager
STIRR Dallas
02.2020 - 10.2023
Manager
QuikTrip
03.2014 - 03.2020
Bachelor Of Communications -
Stephen F. Austin State University
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