Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Racheal McGinnis

Irvine,CA

Summary

Highly motivated healthcare professional with a demonstrated ability to create and uphold meticulous administrative and procedural systems that minimize redundancy, enhance accuracy and efficiency, and accomplish organizational goals.

Overview

26
26
years of professional experience

Work History

Hyper Wellness Expert

RESTORE HYPERWELLNESSS
06.2023 - Current
  • Developed a online training manual to mainstream all SOPs.
  • Assist with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrate strong organizational and time management skills while managing multiple projects.
  • Worked efficiently in a fast paced environment of 80 to 100 clients a day.

Senior Rep, Customer Accounts

EDWARDS LIFESCIENCES
05.2021 - Current
  • Manage and reconcile 300 accounts, $38mil portfolio in the US by building strong relationships with customers and sales reps.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.

Cardiovascular Sales Operations

MEDTRONIC, INC.
10.2007 - 05.2021
  • Provide increased revenue capture and free cash flow through field and customer engagement, process enhancement, systems improvement and utilization, as well as cross functional collaboration.
  • Reduction in the overall > 30 day outstanding revenue by 35% year over year, while maintaining a consistent 30 DSO throughout each quarter.
  • Customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from billing issues, protecting company reputation and loyal client base.
  • Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
  • Implemented effective time management strategies by prioritizing tasks based on urgency and importance, maximizing productivity levels throughout each day's work schedule.

Operations Assistant/Patient Service Rep

HEALTHFORCE PARTNERS, LLC.
12.1998 - 10.2007
  • Managed day-to-day operations with effective workflow coordination across 11 rehabilitation clinics.
  • Provided hands-on training to new hires, ensuring all were well-equipped to perform their roles successfully from day one.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Seattle, WA
06.2020

Skills

  • Teamwork and Collaboration
  • CRM Software
  • Time Management
  • Performance Improvements
  • SOX Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Medical insurance
  • Healthcare industry understanding
  • Microsoft Office
  • Cash application
  • Payment tracking

Timeline

Hyper Wellness Expert

RESTORE HYPERWELLNESSS
06.2023 - Current

Senior Rep, Customer Accounts

EDWARDS LIFESCIENCES
05.2021 - Current

Cardiovascular Sales Operations

MEDTRONIC, INC.
10.2007 - 05.2021

Operations Assistant/Patient Service Rep

HEALTHFORCE PARTNERS, LLC.
12.1998 - 10.2007

Bachelor of Science - Healthcare Administration

Western Governors University

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Racheal McGinnis