Racheal Morgan
Seattle,USA
Summary
Passionate and dedicated professional with over 10 years of diverse experience in hospitality, coffee shops, bakery, and management. Demonstrated commitment to customer satisfaction and delivering high-quality products that provide true value. Proven leadership skills with the ability to motivate and build productive relationships. Known for successfully resolving complex issues and earning customer loyalty. Thrives in complex organizations and contributes to company growth through collaborative skills. Committed to consistently delivering excellence in both personal and professional life. Seeking a long-term career with a values-driven company that supports growth.
Overview
9
9
years of professional experience
Work History
Material Handler/ Ramp Agent
Federal Express
03.2025 - Current
- Led inventory and supply chain functions to ensure prompt and precise delivery of goods.
- Conducted regular inspections to maintain a secure work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Maintained company reputation by meeting strict deadlines.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
Barista Shift Supervisor
Magnetic Coffee Roasters
01.2022 - 03.2025
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Lead Barista/Lead Baker/Waitress
Nibbles Eatery
01.2022 - 03.2025
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
General Manager and District Manager
Cascade Frames Inc
09.2019 - 12.2024
- Established effective working relationships with vendors to ensure timely delivery.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections for multiple locations.
- Oversaw all location budgets, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Retail Store Sales Manager
Comcast Cable and Xfinity Internet
06.2019 - 10.2020
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
- Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Shipping and Office manager
FedEx Office
01.2016 - 06.2019
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Utilized excellent organizational skills to prioritize tasks effectively
- Purchased office supplies and equipment to replenish inventory
- Maintained records of sales transactions in accordance with accounting standards
Bakery Clerk
QFC
10.2016 - 03.2018
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Education
High school diploma - Business
Orange County Community College
CA08.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Project management
- Clear communication
- Recruiting and interviewing
- Teamwork and collaboration
- Positive attitude
- Multitasking
- Problem-solving
- Attention to detail
- Team player
- Friendly and outgoing
- Adaptive and creative
- Espresso machine operation
- Safe food handling practices
- Quality control
- Latte art
- Cake decorating
Personal Information
Willing To Relocate: Anywhere
Timeline
Material Handler/ Ramp Agent
Federal Express
03.2025 - Current
Barista Shift Supervisor
Magnetic Coffee Roasters
01.2022 - 03.2025
Lead Barista/Lead Baker/Waitress
Nibbles Eatery
01.2022 - 03.2025
General Manager and District Manager
Cascade Frames Inc
09.2019 - 12.2024
Retail Store Sales Manager
Comcast Cable and Xfinity Internet
06.2019 - 10.2020
Bakery Clerk
QFC
10.2016 - 03.2018
Shipping and Office manager
FedEx Office
01.2016 - 06.2019
High school diploma - Business
Orange County Community College
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