Racheal Morris
Cedar Park
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
14
14
years of professional experience
Work History
Account Manager
ODP Business Solutions
10.2022 - 03.2025
- Cultivated trusted advisor relationships with 50+ key enterprise clients, resulting in a 30% increase in client retention and a 20% boost in customer satisfaction scores, exceeding company targets by 10%.
- Utilized strong communication and problem-solving skills to address client concerns and build long-term partnerships.
- Facilitated seamless communication between the support team, management, and vendors, leading to resolutions that directly addressed recurring customer concerns and led to a 3% growth in account portfolio value.
- Identified and capitalized on 10+ new business opportunities, securing additional contracts worth $350,000+ through competitive pricing strategies and favorable contract negotiations, contributing to a 15% increase in overall revenue.
- Demonstrated effective negotiation and strategic planning skills to drive revenue growth.
Technical Support Specialist
Big Commerce
11.2021 - 10.2022
- Managed a portfolio of client accounts, providing proactive support and strategic guidance to optimize their e-commerce strategies, resulting in an average of 20% increase in client sales.
- Served as a dedicated point of contact for a portfolio of e-commerce clients, resolving technical issues and providing proactive guidance to optimize their online stores.
- Achieved a first contact resolution rate of 85% by efficiently diagnosing and solving technical issues during the initial customer interaction, significantly reducing follow-up requests and enhancing overall customer satisfaction.
- Showcased strong problem-solving and communication skills to provide timely and effective support.
- Identified opportunities to upsell BigCommerce solutions to existing clients based on their evolving needs, contributing to increased revenue.
- Delivered extraordinary support to customers by proactively onboarding and advising them on best practices for e-commerce, contributing to a 25% decrease in customer onboarding time and boosting long-term customer engagement and retention.
Outreach Specialist
ProjectManager.com
12.2020 - 02.2021
- Cultivated relationships with external partners to promote company content and expand brand reach.
- Negotiated promotional opportunities with various companies, securing valuable partnerships.
- Analyzed outreach campaign performance and made data-driven recommendations to improve results.
- Successfully identified and negotiated promotional opportunities with over 50 websites and industry partners, resulting in a significant increase in content visibility and a 25% boost in referral traffic to the company’s website.
- Conducted A/B testing on outreach emails, leading to a 15% increase in open rates and a 20% increase in response rates, refining the email outreach approach and enhancing overall engagement with potential collaborators.
Digital Communication Specialist
Cambridge Savings Bank
11.2017 - 06.2020
- Managed customer relationships through various digital channels, providing personalized support and resolving complex issues.
- Cultivated and maintained strong relationships with customers through effective electronic communication and live video interactions via the Interactive Teller Machine (ITM), resulting in a 30% increase in customer satisfaction and engagement.
- Identified customer needs and recommended appropriate banking products and services.
- Demonstrated exceptional technical troubleshooting skills by resolving over 150 ticketing system issues, improving operational efficiency, and reducing average resolution time by 25%.
- Consistently exceeded customer satisfaction targets through proactive communication and problem resolution.
- Successfully traveled to several branches and events to promote the ITM, providing hands-on training to more than 200 customers, significantly increasing adoption rates and enhancing customer confidence in using banking technology.
Digital Marketing Consultant
Mopro
01.2017 - 02.2017
- Consulted with clients to understand their business objectives and recommend tailored digital marketing solutions.
- Managed client accounts, ensuring their digital presence aligned with their brand and goals.
Preferred Client Specialist
Bank of America
12.2011 - 12.2016
- Managed a portfolio of high-value client accounts, providing personalized financial advice and solutions.
- Consistently exceeded sales targets by identifying client needs and recommending appropriate financial products.
- Built strong relationships with clients, earning their trust and loyalty.
Sales Counselor
H & H Enterprises Inc.
02.2011 - 10.2011
- Increased sales and account activity by 90% through effective relationship building and sales strategies.
- Managed a portfolio of client accounts, providing ongoing support and ensuring their satisfaction.
- Demonstrated the features and benefits of products to prospective customers.
- Followed up and qualified sales leads via telephone and email.
- Scheduled and conducted product presentations.
- Worked with new and existing customers to ensure customer service satisfaction.
- Utilized Goldmine to capture and report all sales activities daily.
Education
Bachelor of Arts - Graphic Design
California State University
Northridge, CA05.2001
Skills
- Account Management
- Client Relations
- Business Development
- Strategic Planning
- Negotiation
- Consultation
- Lead Generation
- Contract
- Data-driven decision making
- Customer Retention Strategies
- Revenue growth
- Teamwork and collaboration
Timeline
Account Manager
ODP Business Solutions
10.2022 - 03.2025
Technical Support Specialist
Big Commerce
11.2021 - 10.2022
Outreach Specialist
ProjectManager.com
12.2020 - 02.2021
Digital Communication Specialist
Cambridge Savings Bank
11.2017 - 06.2020
Digital Marketing Consultant
Mopro
01.2017 - 02.2017
Preferred Client Specialist
Bank of America
12.2011 - 12.2016
Sales Counselor
H & H Enterprises Inc.
02.2011 - 10.2011
Bachelor of Arts - Graphic Design
California State University
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