Racheal Oke
Doha
Summary
Dynamic Receptionist Administrator with a proven track record at Polanco Autos, excelling in client relations and appointment scheduling. Enhanced company image through exceptional guest interactions and resolved inquiries efficiently. Leveraged strong organizational skills to support event logistics, contributing to successful meetings and functions while fostering a welcoming environment.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Polanco Autos
06.2023 - Current
- :Supported event planning logistics, contributing to successful execution of company meetings and functions.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Receptionist Administrator
Naf Conference Centre and Suites
04.2020 - 05.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Responded to inquiries via phone and email, ensuring prompt resolution of client concerns.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier Manager
Chicken Republic
01.2018 - 08.2020
- ""1iImproved customer satisfaction by addressing and resolving complaints promptly.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Introduced customer feedback system, leveraging insights to improve service and product offerings.
- Coordinated with marketing department to support in-store promotions, increasing foot traffic and sales.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sales Manager
Debonairs Pizza
06.2015 - 07.2016
- Trained and motivated staff to achieve sales targets consistently.
- Analyzed market trends to identify opportunities for revenue growth.
- Managed inventory levels to ensure product availability during peak hours.
- Cultivated relationships with key customers to improve loyalty and retention.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Coordinated promotional initiatives to drive foot traffic and increase sales.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Education
Bachelor of Science - Business Administration And Management /
Lagos State University
Lagos Nigeria 08-2012
Skills
- Reception management
- Client relations
- Appointment scheduling
- Guest relations
- File organization
- Appointment setting
Languages
English
Timeline
Receptionist Administrator
Polanco Autos
06.2023 - Current
Receptionist Administrator
Naf Conference Centre and Suites
04.2020 - 05.2023
Cashier Manager
Chicken Republic
01.2018 - 08.2020
Sales Manager
Debonairs Pizza
06.2015 - 07.2016
Bachelor of Science - Business Administration And Management /
Lagos State University