Racheal Townsend
Altadena,CA
Summary
Seeking a full time opportunity working with children & families that will utilize skills and experiences as well as offer an opportunity for advancement and growth within my career.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
17
17
years of professional experience
Work History
Receptionist
Professional Child Development Associates
10.2021 - Current
- Company Overview: Non-Profit Organization
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Operates telecommunication system by following manufacturer!s instructions for house phone and console operation
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Non-Profit Organization
Lead Teacher
The Academy of Pasadena
05.2018 - 01.2020
- Company Overview: Private Preschool
- Lead teacher in a 2 years old to 2 ½ years old classroom
- Write lesson plans
- Conduct monthly meetings with co teacher to evaluate each child
- Write assessments for each children to evaluate each individual child milestones and progression from the age 2 years old to 2 ½ years old
- Participant in staff meetings to enhance work environment
- Scheduled and facilitated parent teacher conferences
- Prepared nutritious snacks for the children
- Create bulletin boards, calendars, and newsletters
- Supervised children during arts and crafts and playground activities
- Created math, language and art activities to enhance the children motor skills, hand eye coordination and language skills and social skills
- Provided individual emotional and physical support to each child
- Provided hygiene care such as diaper changing and toilet training
- Private Preschool
Instructional Aide- Special Education
Pasadena Unified School District
08.2015 - 02.2018
- Company Overview: Public School
- Assist children from ages 2 years old to 18 years old
- Attended OT therapy, speech therapy to best assist the child with their needs
- Reviewed IEPs
- Instructed math, English and history lessons for 4th and 5th graders
- Modified lesson plans to accommodate children with autism for 4th and 5th graders
- Supervised field trips and accommodated to each child for assistance
- Assist children with ADHD, spinal bifida with wheelchair assistance and personal hygiene care
- Assist children with assignments giving by primary teacher by adjusting curriculum
- Worked with children with Down syndrome with one on one care social interaction and daily routines such as class work, OT therapy, speech therapy and hygiene care
- Worked with children with behavioral issues in individual settings and groups settings
- Participated in workshops that help learn appropriate restraint techniques for crisis management systems to protect myself and children
- Participant in development workshops to learn new techniques to improve the quality of one on one assist with scoffing techniques, hand over hand techniques
- Public School
Special Needs Teacher
CHIME Institute/ CSUN Lab School
05.2014 - 07.2015
- Assist children with special needs
- Helped modify lesson plans
- Helped assist with walkers with child severe muscle dystrophy age of 3 years old
- Assisted with children spinal muscular atrophy age of 2 years old
- Assist children with moderate to severe autism ages 2 years old to 5 years old
- Review and edit IEPs for each child
- Sat in parent teacher conferences
- Observed children to collect data for IEP
- Understanding of non verbal communication devices such as touch assist and hand over hand devices
- Involved in staff meetings to evaluate the process of each child in each classroom
- Provided hygiene care such as brushing teeth, toilet training, and diaper changing
- Prepared healthy snacks and lunches
Supervisor of Concession
Orange Grove Bistro
09.2013 - 05.2014
- Supervised a group of peers of 10 staff members
- Provided supervision of cash registers
- Opened and closed all cash registers
- Inventory intake of daily use of product such as food and alcohol beverages
- Lifted up to 25 pounds of inventory
- Carted events and provided serving appetizers and beverages
- Participate in meetings with store manager to evaluate performance and involved in hiring and firing
Clerical Assistant
Employee Benefit Administrator
05.2012 - 08.2012
- Sorted and processed mail
- Created and managed daily reports
- Alphabetized, sorted, and filed documents
- Supported staff member with daily office tasks
- Organized and restocked office supplies
- Answered phones and took down messages
Daycare Staff
Boys & Girls Scott Center
06.2008 - 08.2011
- Assisted with the care of the children
- Monitored and engaged with children through play
- Helped with daily care of the children ages 2 years old - 6 years old
- Maintain highest ethical standards
- Assist lead teacher with emotional need from each child with reinforcement and redirection
- Provided assist during nap time
- Provided assist by prepping snacks and lunches
- Assist in changing diapers of children ages 2 years old - 6 years old
- Organize activities and implement the curriculum to look the children to interact with the world and expand their interest
- Introduced basic concepts to the children such as sharing, taking turns and using language to express their feelings
- Helped the lead teacher keep record of the children's progress, interest and routine
Education
Bachelor of Health & Human Development - Child & Adolescent Development
California State University Northridge
05.2014
High School Diploma -
Pasadena High School
06.2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist
Professional Child Development Associates
10.2021 - Current
Lead Teacher
The Academy of Pasadena
05.2018 - 01.2020
Instructional Aide- Special Education
Pasadena Unified School District
08.2015 - 02.2018
Special Needs Teacher
CHIME Institute/ CSUN Lab School
05.2014 - 07.2015
Supervisor of Concession
Orange Grove Bistro
09.2013 - 05.2014
Clerical Assistant
Employee Benefit Administrator
05.2012 - 08.2012
Daycare Staff
Boys & Girls Scott Center
06.2008 - 08.2011
High School Diploma -
Pasadena High School
Bachelor of Health & Human Development - Child & Adolescent Development
California State University Northridge
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