Racheal Tucker
Lubbock,TX
Summary
Dynamic professional with a proven track record in customer satisfaction and operational efficiency at Mr T's. Expertise in Microsoft Outlook and exceptional customer care skills contribute to success in detail-oriented environments. Achieved significant improvements in client relations while streamlining office management processes, showcasing a commitment to excellence and effective multitasking.
Overview
15
15
years of professional experience
Work History
Installer/Helper/Customer Service
Mr T's
Lubbock, TX
06.2011 - Current
- Help install windshields, back glass and rock chips on cars
- Made cash deposits
- Worked with customer to provide the most cost effective solution to their problem
- Schedule appointments
- Make deposits and help with payroll
Telemarketing Representative
TMS
Lubbock, TX
09.2023 - 10.2024
- Outbound telemarketing calls to sell Health, Life and Accidental insurance
Assistant Manager
Odessa Roller Rink
Odessa, TX
05.2011 - 06.2017
- Booked and ran parties
- Ran open skate
- Did payroll
- Maintained and restocked supplies
- Managed Employees
Collections Specialist
Bryce Olson Physical Therapy
Lubbock, TX
05.2010 - 08.2011
- Answered calls
- Maintained medical charts
- Did chart audits
- I was also in charge of collections
- Verified insurances
- Worked with third parties to get claims paid
Education
High school diploma -
New Deal, TX05.1994
Skills
- Customer Support
- Care plans
- Microsoft Outlook
- Hospitality
- CSR
- Documentation review
- Organizational skills
- Medical Billing
- Office Management
- Front desk
- Administrative experience
- Sales
- Medical Scheduling
- Typing
- Data entry
- Office experience
- Cold Calling
- QuickBooks
- Medical Terminology
- Communication skills
- Medical Records
- Cash handling
- Computer skills
- Clerical Experience
- Time management
- HIPAA
- Medical Coding
- Dispatching
- Telemarketing
- Microsoft Word
- Glass Installation
- Phone etiquette
- Customer Care
- Insurance Verification
- Hand-eye coordination
- Customer satisfaction
- Coaching and mentoring
- Inventory accountability
- Emergency procedures
- Customer relations
- Positive attitude
References
References available upon request.
Timeline
Telemarketing Representative
TMS
09.2023 - 10.2024
Installer/Helper/Customer Service
Mr T's
06.2011 - Current
Assistant Manager
Odessa Roller Rink
05.2011 - 06.2017
Collections Specialist
Bryce Olson Physical Therapy
05.2010 - 08.2011
High school diploma -
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