Racheal Williams

Delivered in-depth resources to MUSC patients based on Social Determinants assessment needs.

Networked with organizations and community members to enhance referral practices and service delivery.

Assisted patients in completing applications for governmental services, including SNAP and Medicaid.

Collaborated with a diverse team to troubleshoot complex issues and share knowledge for achieving patient goals.

• Delivered preventative diabetes and blood pressure resources according to established advocacy and case management protocols and maintained accurate, legible and current documentation to improve patient health outcome.

• Educated patients on their rights within the healthcare system, empowering them to take control of their treatment and advocate for themselves when necessary.

• Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
• Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
• Analyzed sales and marketing data for improved strategies.
• Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.

• On target to increase 2019 total room revenue by 27-30% over 2018
• Instrumental in increasing total room revenue by 20% over 2017
• Collaborated interdepartmentally to increase hotel’s Likely To Recommend Score by 10% over 2017
• Initiated a monthly Manager’s Meeting to increase communication, leadership training and problem solving
• Oversee daily revenue reporting, safe and cash handling, front desk training and counseling
• Responsible for yearly budget creation and spending for Sales Department
• Create, distribute & oversee interdepartmental Meeting Room Event Calendar
• Book, manage & organize sleeping rooms, meeting room facilities and logistics for all conventions and events consisting of 10 or more rooms
• Implemented numerous employee recognition incentives resulting in decreased employee turnover an increased loyalty
• Responsible for onboarding, training, disciplining, rewarding and scheduling entire front desk staff, breakfast staff and meeting room staff
• Managed a staff of 10 and assisted General Manager as needed in total staff management of 30 employees
• Responsible for all guest service issues and their resolution

• Answering inquiries
• Preparing Group Room Proposals
• Preparing Wedding & Meeting Space Proposals
• Responding to RFP’s
• Preparing Group Rooms & Meeting Space Contracts
• Using Sales Pro Software to document activities completed
• Preparing a Weekly Sales Report detailing completed contracts, proposals with room nights and revenue
• Creating Group Resumes for each group that will check into the resorts
• Communicating with clients via email, telephone or mail
• Creating Room Blocks In IQWARE
• Loading Group Rates into Room Blocks
• Inputting Rooming Lists into IQWARE
• Preparing Itineraries for booked groups
• Responding to leads generated from various sources inclusive of the local CVB, The Knot, Intellective
• Conducting site visits as requested by clients
• Working with properties to resolve any guest service issue with client
• Creating invoices for each Motor Coach group booked at the resort
• Collecting payment from groups that require Master Billing
• Reconciling & posting entertainment, baggage charges for Motor Coach Groups
• Attending local grand openings as sponsored by the local CVB to increase awareness of The Brittain Brand in the Myrtle Beach Community
• Providing timely and excellent customer service.
• The ability to multitask
• Prioritize tasks
• Work effectively with people from all backgrounds
• Time Management
• Problem Solving

• Company Overview: The Myrtle Beach Comfort Suites & Suburban Extended Stay
• Daily Reservation Review- from the prior night to determine if we had any guests in that were potential corporate or repeat business sources, checking to ensure front desk was quoting and offering competitive rates, determining the number of OTA reservations and keeping abreast of group check in status to make rue front desk was aptly prepared for a group check in
• Meeting Room Inspection- each day I inspected the meeting room for cleanliness, organization and any maintenance issues
• Revenue- each day I tracked our budgeted room revenue to ensure we were on target, if we were not the GM and I sat down and discussed a strategy to correct and we worked with team members to ensure success
• Weekly Sales Meeting- Each Monday I conducted a weekly meeting with all department heads to discuss the prior weeks performance and we documented a plan for improvement
• Marketing- Each day I reviewed our current marketing strategy via publications, social media, mailers etc and targeted the business based on our revenue demand
• Social Reviews- I checked all review sites to determine what our guests were saying, responded appropriately worked with fellow team members if there were any issues
• The Myrtle Beach Comfort Suites & Suburban Extended Stay
• From January to the current month we have exceeded 2014's room revenue budget by over $90000.
• I represented the hotel in a television interview about the property, thereby gaining free publicity.
• We have booked 18,000-22,000 in group business monthly.
• We've upped our Hotel Planner conversion rate by over 25%.

• Booking large groups for sleeping rooms and The Conference Center
• Managing all social network pages i.e. Facebook, Twitter
• Managing all hotel review websites i.e. Trip Advisor, Revinate
• Designing set up plans for all departments in relation to meetings and events
• Managing and tracking event set up details
• Creating a monthly event calendar
• Developing Marketing Material for Conference Center
• Working & monitoring monthly budget goals
• Managing existing customers with excellence while maintaining a pipeline of potential customers
• Creating and managing all contracts, agreements and RFP's related to Conference Center
• Assisting the General Manager in any capacity required
• Staffing front desk and attending to guest's needs

• Company Overview: The Georgetown Quality Inn is a Platinum Award winning hotel that puts customer service at the top of its priorities.
• As a Guest Services Agent my duties include but are not limited to helping guest secure reservations and providing them with area information as needed.
• It is also my responsibility to satisfy guest issues in a timely and professional manner.
• My job is also to anticipate guest needs and be able to assist and accommodate them as best as we can.
• My position requires that I be able to use various computer programs to ensure guest satisfaction and resolve any transaction issues and track revenue and be able to give a report as required by management.
• Lastly it is also my duty to make sure that each guests knows why our hotel is the best fit for their needs whether they are interested in business or leisure travel.
• The Georgetown Quality Inn is a Platinum Award winning hotel that puts customer service at the top of its priorities.

• In taking clients and preparing all relevant paper work
• Assisting clients in adapting to a new environment by providing them with all necessary information to make sure that their stay was a productive one
• Administering any medication needed to clients and keeping a continuous log of time, date and dosage given
• Mediating any disputes between clients
• Working with law enforcement agencies to ensure clients safety
• Preparing menus, assisting clients in preparing meals, and assigning and overseeing cleaning duties
• Providing relevant referrals and information to clients as needed and taking crisis calls from the 24 hour crisis line
• Recording a daily report so that all staff was kept abreast of any events taking place in shelter
• Ensuring the safety of residents and staff in the shelter by utilizing all required safety precautions as well as enforcing all rules
• Acting as an information liaison between agencies

• Safe Places, Caring Adults, Opportunities To Serve, Healthy Starts, and Marketable Skills are The Five Promises that an Americorp Promise Fellow uses as a guideline of purpose during their year(s) of service.
• During my terms of service my basic responsibility was to immerse myself into Georgetown County and become knowledgeable about every program, agency, or organization that provided services to our youth and then build solid working relationship with them in hopes of forming stronger collaborations so that our youth had an array of Wrap Around services.
• In doing this, I worked very closely with Service Over Self.
• I worked as an organizer for one of their annual Summer Fun Shops serving over 100 children.
• I also coordinated and organized two years of Georgetown 's Trick Or Treat on Front Street.
• However, the most important service I performed during my 900+ hours of service was a simple one, I got to know my community better and in doing so I learned to wield my personal power more effectively to serve others.

• As a Ryan's Corporate Trainer I was responsible for the set up and training of servers and managers in new Ryan's restaurants on a 28 day cycle.
• I was responsible for the setup of the restaurant and its equipment.
• I was also responsible for hiring, and teaching all servers the rudiments of Customer Service.
• It was also my duty to ensure that all servers were knowledgeable of OSHA rules, the proper use of any chemical products, and proper food temperature levels.
• I also kept accurate time records for servers and I also maintained frequent communication with upper management to avoid any potential pitfalls.
• I prepared weekly server schedules, hosted benefit clinics, and held tutorials on employee relations.