Racheal Yadon
Broken Arrow,OK
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Starbucks. Excelled in time management and fostering a friendly atmosphere, significantly enhancing customer satisfaction and sales. Skilled in POS system operation and adept at driving team performance through effective training and mentoring.
Overview
6
6
years of professional experience
Work History
Barista Key Holder
Ziggi's Coffee
08.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Desk Manager
Bounce U
06.2024 - 08.2024
- Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests.
- Increased customer satisfaction by implementing efficient desk management procedures and streamlining guest check-in/check-out processes.
- Ensured accurate record-keeping of guest information, reservation details, and payment transactions in accordance with company policies.
- Improved team morale by creating a positive work environment through open communication and regular feedback sessions.
Barista Trainer
Starbucks
08.2021 - 12.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Streamlined workflow processes for better customer service and reduced wait times.
Assistant Manager
Tropical Smoothie Cafe
02.2020 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Eatery Staff
Warren Movie Theater
08.2018 - 04.2019
- Responsible for prepping and stocking stations, cleaning, and ensuring costumer's food was made properly and on time
Education
High School Diploma -
Epic One On One Charter Schools
Oklahoma City, OK05.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
Leadership Experience
- Assistant director for one play
- Stage manager for three plays
Roles And Responsibilities
- Working with the director to ensure that we achieved their vision to the best of our ability
- Working with the actors to get them on stage in time
- Acting as a middle man with the actors and directors
References
- Jamie Quick, Warren Movie Theatre, 9188297843, 9188932741
- Ed Dill, Spotlight Children's Theatre, 9189340228
Communication Skills
- Ten years of onstage and backstage theatre experience
- Able to communicate emotions and feelings easily while keeping things professional
Timeline
Barista Key Holder
Ziggi's Coffee
08.2024 - 12.2024
Desk Manager
Bounce U
06.2024 - 08.2024
Barista Trainer
Starbucks
08.2021 - 12.2023
Assistant Manager
Tropical Smoothie Cafe
02.2020 - 05.2021
Eatery Staff
Warren Movie Theater
08.2018 - 04.2019
High School Diploma -
Epic One On One Charter Schools
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