Racheed Skyers
Palm Beach
Summary
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Orlando
01.2025 - Current
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Identified suspicious activity to determine appropriate response.
- Maintained high levels of alertness throughout shifts.
Customer Service Representative
Conduent
Orlando
09.2024 - 01.2025
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Excelled in exceeding daily credit card application goals.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Technical Support Representative
Asurion
Orlando
04.2023 - 05.2024
- Performed routine maintenance and software updates on support tools and customer systems.
- Resolved escalated customer service issues in a timely manner.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Created reports on customer complaints and feedback for management review.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Conducted remote diagnostics to identify and solve technical problems.
- Managed the configuration and setup of customer accounts and systems.
- Supported customers with online billing, access, and account issues.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
Technical Support Representative
Spectrum
St Petersburg
12.2019 - 04.2023
- Assisted customers with troubleshooting technical issues related to product activation.
- Analyzed existing processes and procedures related to activating products in order to recommend improvements.
- Managed customer accounts throughout the entire activation cycle from start to finish.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Stayed abreast of latest software developments to enhance job knowledge.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Bank Security
G4S
St Petersburg
04.2017 - 12.2019
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed routine maintenance and repair.
Cash Vault Service Specialist
Dunbar
St Petersburg
01.2015 - 03.2017
- Communicated effectively with other departments on issues related to cash flow.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Maintained up-to-date knowledge of banking regulations related to cash transactions.
- Balanced cash drawers and prepared financial reports to reflect daily sales.
- Transmitted orders to supply cash to meet daily needs.
Education
Associate of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH12-2026
N/a
West Park High
Hollywood, FL03-2015
Skills
- Problem solving
- Bank security issues
- Observation Skills
- Technical support
- Customer service
- Risk assessment
- Incident response
- Vulnerability assessment
- Written communication
- Criminal investigations
- Asset protection
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
Customer Service Representative
Conduent
09.2024 - 01.2025
Technical Support Representative
Asurion
04.2023 - 05.2024
Technical Support Representative
Spectrum
12.2019 - 04.2023
Bank Security
G4S
04.2017 - 12.2019
Cash Vault Service Specialist
Dunbar
01.2015 - 03.2017
Associate of Science - Cyber Security
Southern New Hampshire University
N/a
West Park High
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