Rachel Abrams
Cedar City
Summary
Experienced leader with a strong background in EHR systems and a track record of driving teams to success. Highly organized, proactive, and detail-oriented, with a focus on efficiency and performance. Skilled in training and motivating teams to exceed goals while ensuring accuracy and compliance. Applies advanced knowledge of revenue cycle management to improve operations and financial outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Counselor
R1 Rcm
05.2024 - Current
- Explained financial responsibilities, payment options, and collection procedures to patients and responsible parties, ensuring clarity and transparency.
- Provided financial counseling to patients, recommending alternative sources of payment and financial assistance when necessary.
- Acted as a patient advocate by coordinating with insurance carriers and other funding sources to secure coverage and financial support.
- Maintained accurate documentation of pre-processing financial information to ensure compliance and efficiency.
- Assisted uninsured patients and families in completing Medicaid or other assistance program applications to facilitate access to necessary healthcare services.
- Identified hospital, public, and private financial assistance programs for patients facing financial hardship.
Registrar
R1 RCM, Intermountain Healthcare
07.2023 - 05.2024
- Coordinate patient admissions, transfers, and discharges, maintaining precise and current medical records at Cedar City Hospital
- Collaborate with medical staff, nurses, and other healthcare professionals to facilitate seamless patient care
- Ensure compliance with healthcare regulations and maintain confidentiality of patient information
- Conduct thorough medical history reviews and update patient records in iCentra (Cerner) system
- Accurately document HCPCS codes for patient diagnoses and procedures in the emergency room to mitigate billing discrepancies
- Provide calm and deliberate care during emergency situations, assisting in triage and prioritizing patient care
Customer Service Representative
Sutter Health
10.2021 - 01.2023
- Utilized the EPIC system for patient assistance, care coordination, scheduling, insurance verification, processing lab orders and prescription requests
- Coordinated care for patients of Palo Alto and Sutter Medical Foundation
- Conducted training sessions for both new hires and existing coworkers on the recently implemented workflow system, serving as a valuable resource for team members
- Achieved quality control goals while upholding HIPAA compliance and adhering to other security protocols to safeguard patient confidentiality
- Confirmed insurance coverage using OneSource and specialized provider platforms
- Maintained consistently short call times while achieving customer satisfaction ratings of over 95 percent
- Remote
Data Quality Coordinator
Construction Monitor
01.2017 - 09.2021
- Developed thorough data cleansing processes to identify and rectify inaccuracies, ensuring high data integrity
- Supervised 15-20 data entry specialists and internationally outsourced data entry specialists remotely to ensure timely and accurate entry
- Established and enforced data governance policies and procedures to maintain quality control across the organization
- Conducted in-depth data analyses to uncover underlying issues and recommend corrective actions for data quality processes
- Coordinated with personnel at various municipalities to retrieve building permit records using a variety of methods, both informal and formal requests
- Created Excel spreadsheets including writing formulas for data management, filtering, sorting and calculations
- Acted as a subject matter expert, providing technical guidance and support to colleagues on data quality-related matters
- Remote
Data Entry Specialist
Construction Monitor
01.2011 - 01.2017
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases
- Identified errors in the data entry process and corrected them promptly
- Remote
Teller
Wells Fargo Bank
05.2009 - 01.2011
- Process customer transactions
- Resolve customer service issues
Education
Associate - Applied Health
Brigham Young University - Idaho
Rexburg, ID01.2024
Certificate - Medical Billing and Coding
Ensign College
Salt Lake City, UT01.2023
Skills
- EPIC and Cerner Systems
- Medical Terminology
- Microsoft Office Suite
- Team Leadership
- Regulatory Compliance (HIPAA)
- Revenue Cycle Processes
- Insurance Verification
- Analytical Skills
- Process Optimization
- Meticulous and Detailed
- Virtual Work Competency
- Relationships and rapport
- ICD-10-CM, CPT, HCPCS
Certification
CPC (Certified Professional Coder), AAPC
Timeline
Financial Counselor
R1 Rcm
05.2024 - Current
Registrar
R1 RCM, Intermountain Healthcare
07.2023 - 05.2024
Customer Service Representative
Sutter Health
10.2021 - 01.2023
Data Quality Coordinator
Construction Monitor
01.2017 - 09.2021
Data Entry Specialist
Construction Monitor
01.2011 - 01.2017
Teller
Wells Fargo Bank
05.2009 - 01.2011
Certificate - Medical Billing and Coding
Ensign College
Associate - Applied Health
Brigham Young University - Idaho