Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Abshire

Summary

Seasoned professional in general and executive operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

13
13
years of professional experience

Work History

Shop Manager

Custom Strings
01.2016 - Current
  • My duties are running the shop as the shop manager.
  • This includes entering important and confidential customer data in the POS and the shop database, which is operated using Microsoft Access and QuickBooks.
  • Ordering supplies such as strings, instruments, bows, and other miscellaneous items that are needed for playing a stringed instrument.
  • Running payments using a 10-key credit card system is a part of the daily job that requires attention to detail.
  • Handling large accounts and purchase orders from schools and universities to ensure they receive their instruments and supplies in a timely manner.
  • Customer Service is a massive part of the job, as we talk to musicians, teachers, and students from all walks of life.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Resolved customer complaints promptly and professionally.
  • Created promotional campaigns to drive footfall into the store.
  • Developed pricing strategies that maximized profits while remaining competitive.
  • Scheduled staff shifts according to business needs.

Patrol Officer/Dispatch Officer

Phoenix Security
01.2020 - 01.2021
  • Operating as a level 3 patrol officer and a dispatch officer.
  • I have worked at many venues, such as concerts, charities, downtown patrol, and courthouse security.
  • Many interactions required us to think and act quickly while under pressure.
  • Maintaining and building a good rapport with clients and the general public was important, as we always had to ensure that safety and assets were being taken care of.
  • Dispatch included routing officers to alarms or disturbances that needed their immediate attention.
  • Writing SITREPS at the end of shift was an important tool, so other officers could know what was happening throughout the day and what needed to be followed up on.
  • Transported prisoners between jails, courts, medical facilities.
  • Developed relationships with members of the community through outreach programs.
  • Attended regular training sessions on new law enforcement techniques and procedures.
  • Complex scheduling and coordination of travel with written expense budgets.

Teller

Wells Fargo
01.2012 - 01.2015
  • Cash handling, attention to detail as we had access to extremely confidential information
  • Customer service was a high priority
  • Doing light accounting and cash drawer balancing was essential to have a smooth operating branch.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Education

Eastern Washington University
01.2014

Skills

  • Shop management
  • Microsoft Access
  • QuickBooks
  • Customer service
  • Purchase orders
  • Dispatch
  • Security
  • Rapport building
  • Alarm routing
  • SITREPS
  • Cash handling
  • Attention to detail
  • Accounting
  • Cash drawer balancing
  • Employee Scheduling
  • Revenue Generation
  • Interpersonal Skills
  • Time Management
  • Scheduling
  • Teamwork and Collaboration

Timeline

Patrol Officer/Dispatch Officer

Phoenix Security
01.2020 - 01.2021

Shop Manager

Custom Strings
01.2016 - Current

Teller

Wells Fargo
01.2012 - 01.2015

Eastern Washington University

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Rachel Abshire