Rachel Acker
Summary
Dynamic and detail-oriented professional with over 15+ years of experience as a Office Administrator/CSR/Receptionist. Proven skills in complex problem solving and active listening, ensuring customer satisfaction. Recognized for building a strong rapport with customers due to my friendly personality. I am looking to obtain a position with a company where I can utilize my communicate skills and provide excellent customer service.
Overview
10
10
years of professional experience
Work History
Dispatcher
AJ Michaels
08.2024 - 03.2025
- Scheduled and dispatched work crews and service vehicles to appropriate locations, according to customer requests.
- Prepared work orders
- Coffered with customers and supervising personnel to address questions, problems, or requests for service or equipment.
- Recorded and maintained files and records of customers requests.
- Determined types and amounts of equipment, vehicles, materials, and personnel required, according to work orders and specifications.
- Advised personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions.
Office Administrator
Studio K
01.2015 - 06.2024
- Composed, typed, and distributed meeting notes, routine correspondences, and reports.
- Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Opened, read, routed, and distributed incoming mail or other materials and answered routine letters.
- Maintained scheduling and event calendars.
- Created, maintained, and entered information into databases.
- Greeted visitors/callers and handled their inquiries by directing them to the appropriate persons according to their needs.
Education
High School Diploma -
Howard High School
Ellicott City01-2006
Skills
- Active Listening
- Coordination
- Monitoring
- Reading Comprehension
- Time Management
- Speaking
- Complex Problem Solving
- Critical Thinking
- Judgment and Decision Making
- Service Orientation
- Social Perceptiveness
- Active Learning
Timeline
Dispatcher
AJ Michaels
08.2024 - 03.2025
Office Administrator
Studio K
01.2015 - 06.2024
High School Diploma -
Howard High School
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