Rachel Acosta
Anaheim,CA
Summary
Dynamic professional with a proven track record at Newport Office Center, excelling in customer service and office management. Expert in organization and critical thinking, adept at resolving customer complaints, enhancing loyalty, and streamlining operations. Demonstrates exceptional verbal communication and telephone skills, contributing to team development and operational efficiency.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Newport Office Center
05.2022 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Deliver Packages to tenants
- Distribute and deliver mail.
- Reserved conference rooms for tenants and walk ins.
- Assist Manager with billing every month
- Maintain office kitchens for the first and second floor.
- Resolved customer problems and complaints.
Customer Service Representative
Students Loan Movement
12.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Valencia High School
Placentia, CA06-2005
Skills
- Organization skills
- Active listening
- Time management
- Critical thinking
- Telephone skills
- Data entry
- Verbal and written communication
- Professional telephone demeanor
- Follow-up skills
- Mail handling
- Multi-line telephone operation
- Team development
- Mail distribution
Timeline
Receptionist
Newport Office Center
05.2022 - 09.2024
Customer Service Representative
Students Loan Movement
12.2018 - 06.2020
High School Diploma -
Valencia High School
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