Rachel Acton
Columbia,MO
Summary
Accomplished Licensed Nursing Home Administrator with a proven track record at Fulton Nursing & Rehab, enhancing resident care and ensuring regulatory compliance. Expert in operations management and quality improvement, with a knack for fostering patient relations and employee retention. Demonstrated leadership in driving financial performance and building strong community healthcare partnerships.
Overview
17
17
years of professional experience
Work History
Licensed Nursing Home Administrator
Fulton Nursing & Rehab
08.2023 - Current
- Championed a resident-centered approach to care by actively soliciting feedback from patients'' families regarding their experiences at the nursing home facility.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
- Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
- Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
- Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
- Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
- Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Assistant Business Office Manager
Warrenton Nursing & Rehab
12.2020 - 08.2023
- Maintained accurate financial records with meticulous organization and attention to detail.
- Maintained vendor files and entered invoices into accounting software.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
Certified Nursing Assistant
Lutheran Senior Services
01.2008 - 02.2022
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Associate of Applied Science - Paralegal
Sandford Brown College
Fenton, MO08.2013
Skills
- Organizational Leadership
- Operations Management
- Quality Improvement
- Personnel Management
- Healthcare administration
- Resident care
- Employee retention strategies
- Patient Relations
Timeline
Licensed Nursing Home Administrator
Fulton Nursing & Rehab
08.2023 - Current
Assistant Business Office Manager
Warrenton Nursing & Rehab
12.2020 - 08.2023
Certified Nursing Assistant
Lutheran Senior Services
01.2008 - 02.2022
Associate of Applied Science - Paralegal
Sandford Brown College
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