Rachel Adkins
Liberty Township,Ohio
Summary
Office Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Accurate and detailed Excellent communication skills Excellent planner and coordinator The ability to exhibit a high degree of professionalism, customer service, and enthusiasm Strong analytical and troubleshooting skills in investigating and resolving technical product issues Good organizational and follow-up skills and the ability to problem solve Ability to analyze problems and select proper corrective action Ability to organize tasks and work independently Neat and professional appearance Professional phone étiquette Proficient in Microsoft Excel Filing and data archiving Strong customer relations Excellent interpersonal skills Works well under pressure
Overview
14
14
years of professional experience
Work History
Administrative Assistant
CTEC, GE Aerospace Consultant. Adecco
01.2023 - Current
- Welcomed guests, issued badges when appropriate and took incoming phone calls at reception
- Maintained scheduling and event calendars for staff meetings, tours, business meeting and conferences
- Offered professional first impression to visitors and callers and gave knowledgeable assistance
- Directed calls based on query type to streamline support
- Received and distributed incoming mail and digital correspondence
- Updated spreadsheets regularly to track progress
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Assisted in preparation of a monthly expense report for travel expenses
- And reported to management
- Assisted with event planning, including booking venues, arranging catering, and coordinating logistics
- Conducted research on various topics as requested by management
- Ordered and distributed office supplies while adhering to fixed office budget
- Arranged travel accommodations for students attending conferences or classes at CTEC
- Supported meetings by setting up spaces and taking detailed notes
- Managed daily office operations and maintained organized workspace
- Provide back up to security guard
- Supported yearly conference (Powerplant Engineering Course) i.e., enrollment, correspondence with customers and students as well as invoicing
- Provided support for JETS and JETS LITE
- Correspondence with GE employees within the JETS Program.
- Provided enrollment for the classes.
Customer Service Specialist
Basco Shower Manufaturing
10.2021 - 12.2022
- Assisted customers with product support
- Provided customers with product selection support
- Quotes product in both core line and in RODA
- Verified orders are designated properly and all information is correct prior to submission to order entry
- Typed up orders for submittal to order entry
- Input warranty registration information into database
- Interacted with regional sales managers and Basco sales representatives to gather information for specific customer accounts
- Worked in conjunction with other departments to further improve processes and quality standards
- Consulted with Quality and Engineering Departments to communicate new product applications/issues
- Further developed personal customer relations skills
- Further developed personal AS400 skills
- Performed all outgoing calls to gather information for orders and quotes that are missing key product information
- Answered Customer Service Website Inquiries
- Aid to Basco Showroom walk-in customers
- Pulled material from warehouse when necessary for walk-in customers and/or ship out orders
- Worked with Basco freight carriers to determine damage to material
- Filed all previously entered orders, invoices, bill of ladings, and pick lists
- Responsible for inputting individual call information into call data tracking tool.
Librarian
Bradley West Elementary School
08.2017 - 05.2021
- Responsible for 21 classes of 3rd -5th grade students
- Organized and monitored Elementary School Library
- Prepared lesson plans for each grade level
- Worked with book distributors to purchase books for the library
- Planned and organized Book Fairs for the school.
Window Clerk
Olivet Nazarene University
08.2012 - 12.2016
- Distributed mail to student mailboxes
- Forwarded mail to students who are no longer enrolled
- Assisting students, faculty and staff with mailing and shipping needs
- Assisted in all other areas of the post office as needed
- Ensured proper postage is placed on each mail piece.
Executive Sales Representative
Quality Inn and Suites
06.2011 - 06.2012
- Set up new accounts, established customer credit, and set up payment plans
- Answered customer’s questions regarding products, prices, and availability
- Always maintained friendly and professional customer interactions
- Managed and responded to all correspondence and inquiries from customers and vendors
- Assisted with receptionist duties, file organization and research and development
- Organized forms, made photocopies, filed records, and prepared correspondence and reports
- Compiled quarterly budget reports, financial spreadsheets, and organizational charts.
Member Services
Commonwealth Credit Union
09.2010 - 06.2011
- Answered and managed incoming and outgoing calls
- Opened and properly distributed incoming mail
- Greeted visitors, including VIPs, vendors, and interview candidates
- Helped distribute employee notices and mail
- Screened all visitors and directed them to the proper office/employee
- Managed office supplies, vendors, organization, and upkeep
- Greeted customers in a timely fashion while quickly determining their needs.
Education
No Degree - Communications
Mount Vernon Nazarene University
Mount Vernon, OhioBachelor of Business Administration -
Olivet Nazarene University
Bourbonnais, Illinois05.2024
Skills
- Office Administration
- Spreadsheet Management
- Mail handling
- Travel Coordination
- Reception oversight
- Data Entry
- Presentation Design
- Workflow Optimization
- Quality Assurance
- Clerical Support
- Customer Relations
- Scheduling and calendar management
Timeline
Administrative Assistant
CTEC, GE Aerospace Consultant. Adecco
01.2023 - Current
Customer Service Specialist
Basco Shower Manufaturing
10.2021 - 12.2022
Librarian
Bradley West Elementary School
08.2017 - 05.2021
Window Clerk
Olivet Nazarene University
08.2012 - 12.2016
Executive Sales Representative
Quality Inn and Suites
06.2011 - 06.2012
Member Services
Commonwealth Credit Union
09.2010 - 06.2011
No Degree - Communications
Mount Vernon Nazarene University
Bachelor of Business Administration -
Olivet Nazarene University
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