Rachel Adkins
Huntington
Summary
Dynamic professional with extensive hospital experience at Cabell Huntington Hospital, excelling in specimen processing and data entry. Proven ability to maintain patient confidentiality while delivering exceptional guest services. Strong organizational skills and a commitment to quality assurance ensure efficient operations and enhanced patient care.
Overview
30
30
years of professional experience
Work History
Lab Support Clerk- Cytology & Pathology
Cabell Huntington Hospital
Huntington
08.2023 - Current
- Specimen Processing: Receiving, verifying, and accessioning specimens (Pap smears, bone marrow, biopsies), ensuring proper labeling and entry into the pathology Cerner System.
- Managed patient and clinical data entry from requisitions into Cerner System, troubleshooting errors while ensuring patient confidentiality.
- Report Distribution: Sorting, routing, and distributing completed pathology reports and test results to physicians, hospital units, and other healthcare professionals.
- Facilitated communication by answering phones, relaying information, and resolving issues with clinical staff and physicians, serving as primary contact for inquiries and collaborating with Pathologists to expedite patient treatment plans.
- Filing & Archiving: Organizing and maintaining filing systems for reports, requisitions, and pathology slides/blocks.
- Courier Services: Providing internal and external courier services, including specimen pickups and supply deliveries to physician offices and departments.
- Executed administrative tasks such as equipment maintenance, mail management, and inventory assistance.
Merchandiser
Coke-Cola Consolidated
Winfield
02.2022 - Current
- Display Building: Constructing and removing product displays for promotions, holidays, and special events to attract customer attention.
- Product Stocking & Replenishment: Ensuring shelves are fully stocked with Coca-Cola products by moving them from the backroom to the sales floor.
- Inventory Rotation: Rotating products on the shelves to ensure older inventory is sold before newer stock, maintaining freshness.
- Signage & Presentation: Maintaining and updating product signage to reflect current sales and promotions.
- Secured and removed damaged or expired products to maintain store quality.: Securing and removing damaged, defective, or out-of-date products.
- Store Maintenance: Keeping the designated product area clean and organized.
Guest Service Representative
Cabell Huntington Hospital
Huntington
07.2015 - 08.2023
- Oversee fast-paced front desk operations, answer phones, check patients in and fulfill guests' needs.
- Greet patient/visitors upon arrival, offer assistance and answer questions that anyone may have.
- Collaborate with team members to handle guest requirements from check-in through check-out.
- Deliver above-and-beyond service to guests by making outside motel reservations for out of town patient/visitor.
- Assist guests by furnishing information and directions to various places in the hospital or outside of the premises.
- Resolve guest complaint or any concerns they may have.
- COVID screen patients/visitors upon entry to facility.
- Transport patient/visitors including via wheelchair.
- Give updates to patients family and friends while they wait for their patients procedure.
- Assist staff, nurses and doctors with update information for patients and chart paperwork.
- Log patient information into computer for charts.
Shipping and Receiving Clerk
Chapman Printing Co/Champion Industries
Huntington
03.2000 - 07.2015
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Updated database with changes in carrier status.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Processed required paperwork to expedite handling of shipped and received goods.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Partnered with representatives from different carriers to arrange materials shipments.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Handled day-to-day shipping and receiving overseeing more than 400 packages per day.
- Boxed, packed and lifted cartons weighing up to 100#.
Opening shift manager
McDonald's
San Diego
08.1996 - 09.1999
- Stocked, monitored and maintained inventory of diverse products.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Trained employees on cashier registers, food line and drive thru ensuring compliance with top quality standards.
- Delegated daily tasks and oversaw 16 employees.
- Fielded customer complaints and comments.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in the food service field.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Collaborated with assistant managers to open and close office, handle large transactions and manage inventory.
- Monitored over 16 employees' day-to-day activities and made plans to rectify issues.
- Monitored daily cash discrepancies.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Interacted well with customers to build connections and nurture relationships.
- Uphold great standards of leadership for employees, consistently leading by example.
- Trained new employees on proper protocols and customer service standards.
- Promoted positive customer experience through day-to-day supervision and management.
Education
CMA/Phlebotomy Tech -
Ashland Community And Technical College
Ashland, KY09.2021
High School Diploma -
Wayne High School
Wayne, WV06-1995
Skills
- Hospital Experience
- Guest Services
- Freight Experience
- Medical Records
- Accounts Receivable
- Guest Relations Experience
- Phlebotomy
- Specimen processing
- Data entry
- Report distribution
- Patient confidentiality
- Cerner system management
- Customer service
- Quality assurance
- Organizational skills
Personal Information
Work Permit: Authorized to work in the US for any employer
References
Juli Stewart -Cytology Supervisor
304-526-2682
Janet Hall - Guest Services Supervisor
304-521-7854
Richard Linton -Coke Manager
304-395-0002
David Leonard -Chapman Printing Supervisor
304-528-2791
Timeline
Lab Support Clerk- Cytology & Pathology
Cabell Huntington Hospital
08.2023 - Current
Merchandiser
Coke-Cola Consolidated
02.2022 - Current
Guest Service Representative
Cabell Huntington Hospital
07.2015 - 08.2023
Shipping and Receiving Clerk
Chapman Printing Co/Champion Industries
03.2000 - 07.2015
Opening shift manager
McDonald's
08.1996 - 09.1999
CMA/Phlebotomy Tech -
Ashland Community And Technical College
High School Diploma -
Wayne High School