RACHEL AHRENS
9481 Wharton Rd Santee,CA
Summary
Motivated college graduate pursuing a master's degree in business administration with 10 years of customer service experience and 3 years in financial reporting. Proven track record in business operations, focusing on enhancing operational efficiency. Strong communication, problem-solving, and leadership skills drive team success and support organizational objectives.
Overview
4
4
years of professional experience
Work History
Child Watch Attendant
Cameron Family YMCA
Santee, CA
03.2024 - Current
- Managed child attendance and staff/child ratio every 30 minutes throughout shift
- Uphold safety procedures and completed trainings to maintain staff and child safety
- Built trusted relationships with parents
- Facilitated instructional play from children ages 6 weeks -12 years old
- Communicated with parents about daily activities and any concerning behaviors.
- Assisted children in development of social, communication and problem-solving skills.
Substitute Teacher
Kelly Education
Albuquerque, NM
10.2023 - 02.2024
- Maintained classroom management for 25+ children
- Created an environment conducive to learning while managing challenging behaviors.
- Supported special needs students by providing individual instruction as needed.
- Served as a mentor for new substitute teachers when necessary.
- Adapted teaching methods to meet diverse student learning styles.
Business Intern
Sandia National Laboratories
Albuquerque, NM
03.2021 - 09.2023
- Weekly financial reporting for multiple accounts with $100,000+ in funding
- Uphold national security
- Obtained Q-level and SCI security clearance through DOD
- Complied with critical trainings for safety and procedures
- Generated weekly reports summarizing key performance indicators.
- Performed administrative tasks such as scheduling appointments, taking phone calls, responding to emails.
- Maintained positive working relationship with fellow staff and management.
- Assisted with budgeting activities, such as forecasting expenses and monitoring spending patterns.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored past due accounts and pursued collections on outstanding invoices.
Education
MBA - Business Administration, General Management
University of New Mexico
Albuquerque, NM05.2026
BBA - Business Administration, Marketing Management
University of New Mexico
Albuquerque, NM12.2021
Skills
- Microsoft 365
- Financial reporting
- Power BI
- ARC
- Excel
- Customer service
- Problem-solving
- Adaptable to dynamic work environment
- Trusted relationships with teachers and students
- Effective communication
- Team collaboration
- Analytical thinking
- Attention to detail
- CPR/AED/First aid certified
References
Available upon request.
Leadership Experience
I've demonstrated strong leadership skills while working for Kelly Services as a substitute teacher and the YMCA as a child watch attendant by managing 20-30 students at a time, maintaining the children's focus during lessons and focusing on having 1:1 time to tailor each child's specific educational needs.
Communication Skills
With multiple years of customer service experience, I have a proven record of teaming for success with partners and customers to exceed expectations. During my time at Sandia National Laboratories as a Business intern, I refined my communication skills in a professional business setting and created meaningful relationships with sponsors, technical partners, and business professionals.
References
References available upon request.
Timeline
Child Watch Attendant
Cameron Family YMCA
03.2024 - Current
Substitute Teacher
Kelly Education
10.2023 - 02.2024
Business Intern
Sandia National Laboratories
03.2021 - 09.2023
MBA - Business Administration, General Management
University of New Mexico
BBA - Business Administration, Marketing Management
University of New Mexico
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