Rachel Alfonso
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Insurance Specialist
Yuri LLC
01.2022 - Current
- Enhanced customer satisfaction by efficiently resolving health insurance claims and inquiries.
- Streamlined claim processing for quicker reimbursements, implementing a digital documentation system.
- Collected premiums on or before effective date of coverage.
- Achieved high client retention rates by providing exceptional customer service and addressing concerns promptly.
Food and Beverage Specialist
Target
12.2018 - 12.2021
- Restocked, organized and ordered products for beverage for beverage cart to maintain optimum inventory.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Used communication and problem-solving skills to resolve customer complains and promote long-term loyalty.
- Greeted guests and inquired into beverage choices.
- Motivated staff to perform at peak efficiency and quality.
Manager's Assistant
Apropo
06.2016 - 12.2018
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Supported department procurement activities by coordinating with manager for direction.
Education
No Degree - EAP (English For Academic Purposes)
Miami Dade College
Miami, FL12.2021
High School Diploma -
Onelio Dampiel Rodriguez
La Habana, Cuba05.2014
Skills
- Fluent in Spanish and English
- Excellent Knowledge of Microsoft Office management (Word, Excel, PowerPoint)
- Self-driven personality with proven ability to prioritize and complete multiple tasks
- Productive team player provides leadership performance towards the company's goals
- Capability in managing assigned simultaneous projects and achieving deadlines accordingly
- Problem solving skills, allowing the company to meet with the excellent final product result
Certification
- RBT - Registed Behavior Technician
Languages
Spanish
English
Timeline
Health Insurance Specialist
Yuri LLC
01.2022 - Current
Food and Beverage Specialist
Target
12.2018 - 12.2021
Manager's Assistant
Apropo
06.2016 - 12.2018
No Degree - EAP (English For Academic Purposes)
Miami Dade College
High School Diploma -
Onelio Dampiel Rodriguez
- RBT - Registed Behavior Technician
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