Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Allred

Salt Lake City,UT

Summary

Energetic hospitality professional with can-do attitude and goal to work with public. Over 3 years of customer service experience in varying environments. Dynamic and flexible employee with unparalleled multitasking and team membership capabilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flight Attendant

SkyWest Airlines
10.2023 - 06.2025
  • Collaborated with crew members and ground personnel to efficiently manage in-flight operations and services.
  • Ensured safety and comfort of customers onboard aircraft.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Completed ongoing training and safety drills to stay current with FAA/industry regulations and best practices.

Operator/ Front Desk Agent

Pendry Hotel
10.2022 - 10.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Server

Flying Sumo
11.2021 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Cabin Agent

Unifi Cabin Services
01.2021 - 11.2021
  • Highly detailed cleaning/servicing of aircraft interiors, including cabin, cockpit, galleys, and lavatories
  • Surrounded by team oriented environment, strengthening collaboration skills
  • Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
  • Prevented spread of hazardous waste and blood-borne pathogens by following universal control procedures.

Passenger Service Agent

Prospect Airport Services
07.2020 - 01.2021
  • Assisted passengers traveling through airport (i.e Wheelchair assistance, directional guide, etc.)
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Worked as dispatch sending out assignments and answering/communicating with main call system

Education

Some College (No Degree) - Biology

University of Utah
Salt Lake City, Utah

Skills

  • Goal oriented
  • Positive attitude
  • Ability to quickly adapt to new environments
  • Teamwork & Collaboration
  • Proficient in Office 365 Applications
  • Guest Satisfaction
  • Two-Way Radio Operation

Certification

  • FAA Certified
  • Trained in basic first aid & CPR

Timeline

Flight Attendant

SkyWest Airlines
10.2023 - 06.2025

Operator/ Front Desk Agent

Pendry Hotel
10.2022 - 10.2023

Server

Flying Sumo
11.2021 - 10.2023

Cabin Agent

Unifi Cabin Services
01.2021 - 11.2021

Passenger Service Agent

Prospect Airport Services
07.2020 - 01.2021

Some College (No Degree) - Biology

University of Utah

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