Rachel Ando
Delano,CA
Summary
Experienced Medical Billing Specialist with 20+ years in claim submission, insurance verification, HIPAA compliance, and account reconciliation. Strong focus on billing accuracy, collections management, and patient support.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Medical Billing Specialist
Clinica Sierra Vista
Bakersfield, California
03.2019 - Current
- Submitted insurance claims and assisted with denials and explanation of benefit rejections.
- Submitted claims to insurance companies.
- Verified coverage details and eligibility prior to claim submission to minimize denials.
- Monitored past due accounts and followed up on outstanding invoices for collection.
- Prepared customer statements and payment notices through billing systems.
- Assisted customers with billing questions and payment-related support.
- Answered customer questions about billing discrepancies and account activity to ensure clarity and satisfaction.
- Answered inbound calls and resolved customer questions using company service guidelines.
- Documented customer concerns in case notes for effective follow-up and resolution.
Medical Billing Specialist
Comprehensive Medical Group
Delano, CA
07.2006 - 03.2019
- Completed day-to-day duties accurately and efficiently.
- Delivered attentive customer service in person and over the phone, ensuring client satisfaction.
- Answered inbound calls and resolved customer questions using company service guidelines.
- Reviewed account details, invoices, and payment records for billing accuracy.
- Tracked payments from insurance and patients for accurate billing.
- Communicated with insurance representatives to verify claim status.
- Utilized electronic billing systems to submit claims to insurance providers in a timely manner.
- Utilized electronic billing systems to submit claims to insurance
providers in a timely manner.
Education
Some College (No Degree) - Medical Billing Specialist
Maric College
Bakersfield, CA06-2006
High School Diploma -
Delano High School
Delano06-2002
Skills
- Medical claim submission
- Insurance billing
- Insurance verification
- Insurance eligibility
- Insurance follow up
- Billing procedures
- Patient billing
- Collections management
- ICD-10 proficiency
- CPT knowledge
- Account reconciliation
- Data entry accuracy
- Attention to detail
- HIPAA compliance
- Customer communication
Certification
- Medical Billing Specialist
- Certificate of Completion (Medical Office Pediatric Procedures)
- Certificate of Proficiency Typing 45wpm
Timeline
Medical Billing Specialist
Clinica Sierra Vista
03.2019 - Current
Medical Billing Specialist
Comprehensive Medical Group
07.2006 - 03.2019
Some College (No Degree) - Medical Billing Specialist
Maric College
High School Diploma -
Delano High School