Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Andrade

San Antonio,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Child Development Teacher

Blessed Sacrament Day Care Center
09.2023 - Current
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained organized, fun and interactive classroom to help children feel safe.

Early Childhod Teacher

Inman Christian Center
11.2015 - 03.2023
  • Plan and implement lesson plan activities age appropriately
  • Responds quickly to childrens personal needs
  • Assessing each child level developmental and set goals to develop their goals
  • Maintain a healthy environmentand ensure that child care routines are carried out promptly and consistency.

Medical Records Clerk

University Health System SW Clinic
02.2014 - 05.2014
  • Maintained detailed documentation for scheduling systems, resume database and internship agreement forms.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Directory Assistance Operator

Kgb USA
06.2006 - 03.2013
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Gathered customer information and promptly input data into computer system.
  • Performed minor troubleshooting on communications equipment to alleviate downtime.
  • Provided new employees with voice and accent training to teach proper customer service etiquette.

Universal Customer Service Agent

UPS Customer Center
03.2005 - 11.2005
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representive

Caremark Rx
04.2000 - 10.2004
  • Processed all request for prescription refills
  • Assisted retailers to process insurance claims electronically.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Certificate - Medical Records Administration

St. Philip's College
San Antonio, TX
10.2013

GED -

Harlandale High School
San Antonio, TX
08.1992

Skills

  • Medical Records Filing
  • Medical terminology proficiency
  • Keyboarding, Microsoft Word, Windows 7 & Internet Explorer
  • Xerox, Fax & Scan Machine
  • Typing 50 wpm & Data Entry 10,000
  • Detailed Oriented, Prompt & Self-Motivated
  • Exceptional Customer Service
  • Bilingual in Spanish speaking

Timeline

Child Development Teacher

Blessed Sacrament Day Care Center
09.2023 - Current

Early Childhod Teacher

Inman Christian Center
11.2015 - 03.2023

Medical Records Clerk

University Health System SW Clinic
02.2014 - 05.2014

Directory Assistance Operator

Kgb USA
06.2006 - 03.2013

Universal Customer Service Agent

UPS Customer Center
03.2005 - 11.2005

Customer Service Representive

Caremark Rx
04.2000 - 10.2004

Certificate - Medical Records Administration

St. Philip's College

GED -

Harlandale High School

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Rachel Andrade