Rachel Andrews
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Barista Shift Lead
Baptist Memorial Hospital
Memphis, TN
06.2022 - Current
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Provided excellent customer service and ensured all customers left satisfied.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Resolved customer complaints or referred them to a manager as needed.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
- Ordered supplies when necessary to maintain adequate stock levels.
- Monitored the performance of staff to ensure that quality standards were met.
- Assisted in developing menus and creating special drinks.
Barista Trainer
St. Jude Children's Hospital
Memphis, TN
04.2019 - 04.2022
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Accepted cash and credit card payments, issued receipts and provided change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
Receptionist
Fantastic Sams
Lakeland, TN
06.2017 - 03.2019
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Team Member
Menchie's Frozen Yogurt
Cordova, TN
05.2016 - 05.2017
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Addressed customer needs, responding to specific requests.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Arlington High School
Arlington, TN05-2018
Skills
- Barista Training
- Supply Ordering
- Shift Scheduling
- Team Building and Leadership
- Excellent Team Player
- Composition Skills
- Performance Improvement
- Exceptional Customer Service
- Positive and Professional
- Speedy and Efficient
Timeline
Barista Shift Lead
Baptist Memorial Hospital
06.2022 - Current
Barista Trainer
St. Jude Children's Hospital
04.2019 - 04.2022
Receptionist
Fantastic Sams
06.2017 - 03.2019
Team Member
Menchie's Frozen Yogurt
05.2016 - 05.2017
High School Diploma -
Arlington High School
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