Rachel-Ann Baccas
Panama City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Interested in the remote customer service role at AAA - The Auto Group to provide exceptional customer service while exercising empathy and paying attention to details to satisfy member needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Pruitt Health
2023.06 - 2023.09
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Supported needs of 13+ residents under long-term or rehabilitation care.
Nurse Extern
HCA Florida Gulf Coast Hospital
2022.11 - 2023.08
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
- Collaborated with supervising nurses to ensure quality care for all patients.
- Assist patients with activities of daily living, including bathing, dressing, grooming, toileting, and transferring according to patient care plan.
- Assist nurses with procedures including wound care, catheterization, electrocardiogram and bladder scan.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Provided care for 16+ patients with rapid turnover rate.
Restaurant Server
Pompano Joe’s Seafood House
2022.04 - 2022.09
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Personal Care Assistant
The Blake Senior Living
2022.02 - 2022.04
- Light housekeeping and laundry.
- Served meals to residents.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Built rapport through active listening skills and an empathetic approach towards individual needs.
Certified Nursing Assistant
Royal Nursing Home And Rehabilitation
2021.05 - 2022.01
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented and reported all health changes, mental status to nurses in charge
- Ensured residents are engaged in activities
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with setting up dining room and resident activities.
Restaurant Server and Bartender
Atria Senior Living
2019.10 - 2021.08
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Served food and beverages promptly with focused attention to resident needs.
- Cleaned wait stations, bar and tables then restock.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Some College (No Degree) -
Gulf Coast State College
Port Saint Joe, FLSome College (No Degree) -
Cape Cod Community College
West Barnstable, MAHigh School Diploma -
Falmouth High School
Falmouth, MA06.2020
High School Diploma -
Immaculate Conception High
Kingston, Jamaica W.I06.2019
Skills
- Empathy
- Effective communication
- Attention to detail
- Patient confidentiality
- Prioritization
- Basic computer skills
- Active Listening
- Customer Service
- Documentation
- Complaint resolution
- Compassionate caregiver
- Effective Multitasking
Certification
- CNA -Massachusetts Nurse Aide Registry
Earned in 2021
License #CNA-137911
- CNA - Florida Board of Nursing
Earned in 2022
License #414026
- CNA - Virgina Board of Nursing
Earned in 2024
License #1401227740
- BLS (CPR and AED) Certified
Timeline
Certified Nursing Assistant
Pruitt Health
2023.06 - 2023.09
Nurse Extern
HCA Florida Gulf Coast Hospital
2022.11 - 2023.08
Restaurant Server
Pompano Joe’s Seafood House
2022.04 - 2022.09
Personal Care Assistant
The Blake Senior Living
2022.02 - 2022.04
Certified Nursing Assistant
Royal Nursing Home And Rehabilitation
2021.05 - 2022.01
Restaurant Server and Bartender
Atria Senior Living
2019.10 - 2021.08
Some College (No Degree) -
Gulf Coast State College
Some College (No Degree) -
Cape Cod Community College
High School Diploma -
Falmouth High School
High School Diploma -
Immaculate Conception High
- CNA -Massachusetts Nurse Aide Registry
Earned in 2021
License #CNA-137911
- CNA - Florida Board of Nursing
Earned in 2022
License #414026
- CNA - Virgina Board of Nursing
Earned in 2024
License #1401227740
- BLS (CPR and AED) Certified
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