RACHEL A. PICHLER
Rogers,USA
Summary
Strong skills in communication, persuasion, and organization with a strong ability to multi-task, and manage time effectively
Overview
21
21
years of professional experience
Work History
Homemaker/Childcare Provider
Self Employed
12.2011 - Current
- Support multiple competing needs, schedules, and priorities, overseeing the needs and tasks of multiple individuals to maintain optimal outcomes
- Managed household, provided child care, performed cleaning, cooking and shopping duties
- Managed family calendars, including appointments, events and other activities
Sales and Service Representative
Quayside Publishing
07.2009 - 12.2011
- Handled incoming calls and inquiries from customers
- Was main contact for all incoming emails placed to the customer service email
- Solved customer disputes, placed orders, discussed products offered, and provided additional information for customers
- Tactfully handled confrontational or stressful interactions with the public
- Assisted in resolving credit memos and other accounting issues
- Verified and resolved shipping complaints and customer complaints
- Completed data entry and supporting paperwork as required
- Handled confidential financial and personal information appropriately
- Provided strong communication, negotiation, and problem-solving skills, as well as being detail orientated with a high degree of accuracy
Account Executive
Visible Customer
09.2008 - 01.2009
- Responsible for developing and maintaining relationships for all car dealership accounts in the Minnesota and Wisconsin territory, managing 10-15 accounts at any given time
- Working one-on-one with each client, developed marketing plays, such as automated voice messaging and email campaigns to establish branding and create measurable results
- Conducted face-to-face presentations to clients as well as weekly phone meetings
- Created performance reviews and customized reports for each account
- Coordinated efforts between departments on behalf of client
Operations Coordinator
CH Robinson
05.2004 - 09.2008
- Directed activities related to dispatching, routing, and tracking drivers and their vehicles
- Responsible for operations in West to South Lane
- Served as contact person for all drivers within assigned territory
- Verified and resolved customer or shipping complaints
- Answered phones and set appointments as needed
Education
Diploma, Bachelor of Science Degree - Communication Studies with an emphasis in Persuasion and Public Communication, English, Professional Writing
University of Wisconsin-La Crosse
La Crosse, WI01.2004
Skills
- Four-year recipient of La Crosse Community Foundation Whitbeck Scholarship (awarded to students who excel in journalism or environmental studies)
- Attained a 356 GPA in Primary Major of Communication Studies, with an emphasis in Persuasion and Public Communication
- Regularly attained Dean’s List status while in college
Timeline
Homemaker/Childcare Provider
Self Employed
12.2011 - Current
Sales and Service Representative
Quayside Publishing
07.2009 - 12.2011
Account Executive
Visible Customer
09.2008 - 01.2009
Operations Coordinator
CH Robinson
05.2004 - 09.2008
Diploma, Bachelor of Science Degree - Communication Studies with an emphasis in Persuasion and Public Communication, English, Professional Writing
University of Wisconsin-La Crosse