Rachel Armstrong

• - Foster a welcoming environment that promotes family cooperation and a home-like atmosphere.
  - Facilitate guest check-in and check-out processes, manage wait lists, room assignments, and referrals.
  - Support team members and volunteers with daily operational tasks.
  - Communicate critical occupancy, maintenance, and activity updates to incoming RMHCCI team members.
  - Assist with guestroom cleaning to uphold cleanliness standards and readiness for incoming guests.
  - Conduct regular inspections to assess cleaning and supply needs.
  - Update guest management information in the software system.
  - Collaborate with other House to prepare meals and distribute supplies as needed.
  - Provide support and guidance to volunteers and volunteer groups during their projects.
  - Conduct tours of the House for visitors as needed.
  - Assist in the creation and coordination of House activities to enhance guest experience.

- Collaborate with RMHCCI staff and volunteers to deliver exceptional services for guest families.
- Manage all aspects of guest check-in and check-out processes.
- Conduct regular inspections to assess cleaning and supply needs.
- Ensure kitchen, bathrooms, and common areas are consistently stocked and clean.
- Maintain organization and cleanliness of storage closets.
- Prepare guest rooms for incoming families by ensuring cleanliness and readiness.
- Conduct tours of the House for visitors as needed.

- Welcome families and assist with the check-in procedure to ensure a smooth transition and a welcoming atmosphere.
- Support House operations and maintenance to promote a comfortable environment.
- Facilitate the intake and documentation of donations for efficient management.
- Assist in managing daily volunteer groups both at the House and during events to ensure effective support.

- Assisted in creating a structured schedule for daily routines that facilitated participants engagement in meaningful activities.

- Implemented behavior management strategies consistently, fostering a positive environment conducive to growth and learning.

- Communicated regularly with family members to provide updates on participant progress and address any concerns or questions they may have had about the day program experience.

- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.

- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.

- Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.

- Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.

- Kept work areas clean, organized, and safe to promote efficiency and team safety.

- Learned all required tasks quickly to maximize performance.

- Contributed to team success by completing jobs quickly and accurately.