Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachel Arnold

Essex,MD

Summary

A professional and outgoing individual possessing excellent clerical abilities. Skilled in scheduling appointments and organizing office operations. I am extremely friendly and strong in communication. I am open to all learning opportunities to develop my skills.

Overview

6
6
years of professional experience

Work History

PSA

Mercy Medical Center Baltimore Md
Baltimore, MD
11.2023 - Current
  • Front desk and call center.
  • Performed administrative duties such as filing documents, photocopying, faxing.
  • Processed payments from customers using a variety of payment methods.
  • Responded to patients via phone, email, and in person. Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages for surgical coordinators, nurses, and doctors.
  • HIPAA-compliant, handled sensitive information in a confidential manner.
  • Organized front desk operations, including scheduling appointments and managing calendars for six doctors.

Private Nanny

Care.com Inc
Baltimore, MD
07.2018 - 09.2023
  • Worked for 4 private families with children ranging in age from infancy to 10 years old.
  • Provided supervision and guidance to ensure the safety of children in all situations. Organized and planned a variety of activities to stimulate physical, mental, and emotional growth for the children. Transported the children safely. Maintained a safe, healthy, and nurturing environment for the children in their home. Employed exceptional time management skills and the ability to prioritize tasks under pressure. Maintained consistent childcare schedules, planned activities, and house cleanliness. Excelled in effective communication skills when working with children and their caregivers. Created and updated weekly activity schedules. Facilitated adaptive adjustments necessary as children's needs changed. Provided detailed and thorough notes to parents each day. Responded quickly in emergency situations using sound judgment and problem-solving skills.

Administration Director

Lotus Embodied Counseling and Resilient Roots
Baltimore, MD
06.2020 - 07.2023
  • Coding and billing compliance, preparing, and transmitting claims.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Gathered client information and scheduled appointments while managing clinician calendars.
  • Provided HIPAA compliance to all clients and clinicians.
  • Conducted chart audits and quality assurance for Resilient Roots' closing practice.
  • Assisted in crisis management safely and with respect to all involved.
  • Developed workflows in the administrative branch for training purposes and increased efficiency.
  • Consults with interdisciplinary team members and engages in ongoing supervision and maintains superior, interdepartmental communication skills.
  • In office and remote work experience.

Education

High School Diploma -

Perry Hall High School
Baltimore, MD
06-2021

Skills

  • Passion for helping others
  • Superior work ethic and coach ability
  • Exceptional organizational skills
  • Proficient in Simple Practice and Epic software
  • Highly capable of working autonomously or in team setting
  • Experienced to work office or remote
  • Experience in billing submitting claims and correcting billing errors
  • Received training in mental health coding and HIPPA compliance
  • Experience in training others for PSA position

References

  • Carly Falk 478-290-9142
  • Kristy Didomenico 719-323-4026
  • Kehinde Oge 443-570-4849

Timeline

PSA

Mercy Medical Center Baltimore Md
11.2023 - Current

Administration Director

Lotus Embodied Counseling and Resilient Roots
06.2020 - 07.2023

Private Nanny

Care.com Inc
07.2018 - 09.2023

High School Diploma -

Perry Hall High School

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Rachel Arnold