Rachel Ashley

Work History

Bluegreen Vacations LLC

Indianapolis, United States

10.2020 - Current

Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Consistently fostered business growth by delivering first-rate travel advising to develop valuable client relationships.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.

Asceptico, Inc

Redmond, WA

07.2019 - 04.2020

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Devised processes to boost long-term business success and increase profit levels.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Pulled, verified and packaged items for shipment.
Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
Prepared shipping documents and invoices, processed payments and fielded client questions.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Lead team of 3 employees packaging, palletizing and shipping up to 300 boxes per day.
Set up local, domestic and international shipments according to postal, shipper and foreign regulations.

Hilton Hotels Corporation

Bloomington, IN

04.2018 - 10.2018

Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collected room deposits, fees and payments.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Collaborated with team members to handle guest requirements from check-in through check-out.
Resolved service-related problems and documented actions in system.
Confirmed relevant guest information and payment methods to prevent fraud.
Kept accounts in balance and ran daily reports to verify totals.
Entered customer data into room system and updated information whenever patrons changed rooms.

Salon Forte

Bloomington, IN

02.2018 - 10.2018

Oversaw salon employee performance, facility cleanliness and sales.
Worked to continuously increase salon business through effective sales, service and operations policies.
Controlled inventory by tracking expenses, purchases and shelf stock.
Achieved personal sales goals by upselling products to meet individual needs.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Managed cash flow, business transactions, banking and accounting processes.

Hacker's Creek Kennel

Bloomington, IN

04.2015 - 02.2018

Cared for animals for up to [Number] nights during owner absences.
Managed scheduling, billing and payroll for staff of [Number] kennel assistants.
Increased enrollment in doggy daycare through networking and targeted marketing campaigns.
Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
Oversaw care, grooming and medication of pets during temporary kennel stays.
Developed schedule for Assistants to balance walking, feeding and socializing needs of animals in care.
Assigned feeding and treatment of animals and cleaning and maintenance of animal quarters.
Taught employees how to work with animals and relate to members of public to garner interest and support for operations.
Monitored workers to enforce safety regulations and warned or disciplined violators.
Oversaw and disciplined permanent staff and rotating volunteers to keep operations at optimal levels and better serve animals.
Earned CPDT Career Diploma in order to train independently for myself and for the business.