Rachel Ashman
Warner Robins,Ga
Summary
Experienced Supervisor bringing five years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
10
10
years of professional experience
Work History
Assistant Academic Success Coordinator
Math Academic Resource Center, Middle Georgia State University
08.2021 - Current
- Streamlined communication among faculty, staff, and students by establishing clear channels for sharing information on academic progress.
- Facilitated workshops on time management, study skills, test-taking strategies, and other essential academic tools for improved performance outcomes.
- Promoted a positive learning environment by fostering open communication among tutors, students and faculty.
- Organized regular staff meetings for knowledge sharing, collaborative problem-solving, and building strong team dynamics among tutors.
- Supervised a team of tutors, ensuring consistent quality in teaching methods and overall client satisfaction.
- Conducted regular performance appraisals for tutors, recognizing achievements and addressing areas for improvement.
Part-time Adjunct Professor
Middle Georgia State University
08.2023 - Current
- Taught math and IT courses, providing instruction to up to forty undergraduate students.
- Cultivated strong relationships with colleagues, participating in interdisciplinary initiatives aimed at enhancing the academic experience for students.
- Improved overall course quality through the implementation of regular evaluations, incorporating student feedback into future improvements.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Boosted class participation rates by fostering a positive and collaborative learning environment.
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
- Developed curriculum standards, lesson plans and syllabi.
- Used exams, quizzes and assignments to assess student comprehension.
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
Administrative Assistant
American International Movers/ Macon Trading Post
02.2019 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Supervisor
Geico
07.2014 - 02.2018
- Supervised a team of 10 associates in the Emergency Road Service and Glass Claims Department, Coached associates in customer service and quality performance
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
Master of Science in Information Technology, -
Middle Georgia State University
Macon, GA07.2023
Bachelor of Science in Mathematics -
University of Central Missouri
Warrensburg, MO06.2010
Skills
- Student Engagement
- Instructional Strategies
- Academic advising
- Motivation Techniques
- Collaborative Teamwork
- Written and oral communication
- Educational leadership
- Managing schedules
- Project Management
- Document Management
- Records Management
- Report Analysis
Timeline
Part-time Adjunct Professor
Middle Georgia State University
08.2023 - Current
Assistant Academic Success Coordinator
Math Academic Resource Center, Middle Georgia State University
08.2021 - Current
Administrative Assistant
American International Movers/ Macon Trading Post
02.2019 - 08.2021
Supervisor
Geico
07.2014 - 02.2018
Master of Science in Information Technology, -
Middle Georgia State University
Bachelor of Science in Mathematics -
University of Central Missouri
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