Hi, I’m
Rachel Babula
Port Angeles,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to planning and day-to-day problem-solving. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Energetic professional with great poise. Well-trained in customer service. Motivated floral manager with demonstrated knowledge of Albertsons best practices and operations. Proficient in using independent decision-making skills and sound judgment. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated team player skilled at mediation and conflict resolution. Proactive and meticulous Floral and Bakery manager with over 30 years of experience in the customer service industry. Hard working and passionate job seeker with strong organizational skills eager to secure an entry-level position. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of leading and training in a new job. Dedicated person with a professional history of meeting organization goals utilizing consistent and common practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational culture.
Overview
39
years of professional experience
Work History
Shea Schats BakeryMammoth Lakes, CA
Head Cake Decorator
03.2001 - 08.2022
Job overview
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Managed material inventory and ordered new materials when needed.
- Decorated fondant and soft-frosted style cakes daily.
- Weighed, boxed and wrapped bakery products.
- Operated cash register and handled cash, credit card and check transactions.
- Increased business sales by influencing purchases and attracting customers with displays and professional service.
Floral Manager/Head Cake Decorator Grass Valley, CA
Alberston’s
03.1994 - 04.2009
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
After Hours Flowers Grass Valley, CA
Floral Clerk
09.1990 - 06.1993
Job overview
- Helped customers pick out flowers wanted. Arranged flowers for sale in vases,. Ran cash register. Opened and closed store. On delivery days I cleaned and cut all flowers and put them in walk in. I also took phone orders and handled sale of flowers running customers credit cards and or cash.
Education
Nevada Union High SchoolGrass Valley, CA
High School Diploma
06.1993
Skills
- Cake and Pastry Decoration
- Batter and Filling Preparation
- Critical Thinking
- Raw Materials Assessment
- Suggestive Selling
- Shipping and Receiving
- Cooking Machinery Operation
- Expiration Monitoring
- Seasonal Displays
- Custom Creations
- Recipe Adaptation
- Mixing and Blending
- Quality Evaluation
- Closing Procedures
- Design Methods
- Accurate Scale Operation
- Ingredients Measurement
- Portion Standards
- Delivery Coordination
- Icing Preparation
- Equipment Preparation
- Dough Preparation and Baking
- Special Requests
- Proper Storage Procedures
- Event Catering
- Customer Needs Assessments
- Problem Anticipation and Resolution
- Utensil Handling
- Perceptual Speed
- Material Inventory
- Machinery Upkeep
- Sanitizing Procedures
- Cash Register Operations
- Conveyor Speed Control
- Monthly Inventory
- Cake Sculpting
- Tool Preparation
- Oven Operation
- Decorative Finishes
- Safe Food Handling Practices
- Pie Crust Preparation
- Microsoft PowerPoint
- Specialty Tools
- Glaze, Icing and Topping Application
- Cash Control
- Food Garnishes
- Floral Design
- Annual Performance Reviews
- Returns Policies
- Reading Comprehension
- Guest Satisfaction
- Timely Food Delivery
- Chemical Storage
- Food Handling Standards
- Accurate Cash Handling
- Food Allergies
- Store Opening and Closing
- Providing Feedback
- Professional Relationships
- Microsoft Excel
- Billing and Payment Processing
- Customer Preferences
- Station Preparation
- Systems Analysis
- Belt Conveyors
- Customer Loyalty
- IT Recruitment Trends
- Maintaining Clean Work Areas
- Complex Problem-Solving
- Food Processor Operation
- Credit Checks
- Ingredient Grinding and Slicing
- Active Learning
- Loyalty Programs
- Dietary Restrictions
- Table Setting
- Customer Deliveries
- Temperature Monitoring
- Continuous Kneading Machines
- Place Settings
- Collaborative Relationships
- Preservation Methods
- Administration and Management
- Material Requirements Planning
- Team Training
- Logistics and Supply Chain
- Sandwich Artistry
- Hand Trucks
- Social Perceptiveness
- New Recipe Development
- Hand Painting and Airbrushing
- Performance Goals
- Rewards Programs
- Time Accounting
- Order Fulfillment Procedures
- Client Presentation Delivery
- Product Wrapping and Packaging
- Sanitizing Surfaces
- Measuring and Sizing
Timeline
Head Cake Decorator
Shea Schats Bakery
03.2001 - 08.2022
Alberston’s
Floral Manager/Head Cake Decorator
03.1994 - 04.2009
Floral Clerk
After Hours Flowers
09.1990 - 06.1993
Nevada Union High School
High School Diploma
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