Overview
Work History
Education
Skills
Timeline
Generic

Rachel Bacchus

Lanham,MD

Overview

7
7
years of professional experience

Work History

Community Manager

Mode At Hyattsville
10.2022 - Current
  • Handled all tenant logistics and leases and effectively scheduled appointments and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts. Closing monthly at 93% collected.
  • Met with residents to gather information and develop effective solutions.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Administrative Assistant

Frank Emmet Real Estate
10.2019 - 11.2021
  • Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Kept contacts organized with the “Monday” system to maintain readiness for future mailings.
  • Prepared documents such as Lease agreements,Lead disclosure and used Jenark to complete all paperwork

Leasing Agent

Panco Management
10.2018 - 09.2019


  • Gather information about market price rent, and competition
  • Ensure all properties are ready for residents to move in on an agreed date.
  • Complete weekly corporate outreach to local businesses.
  • Maintain attractive and operational facilities for potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
  • Validate rental eligibility by using Panco Management's verification process.
  • Boosted occupancy 2% by leveraging market knowledge and successful promotional strategies.

Senior Leasing Consultant

Campus Living
08.2016 - 10.2018
  • Greeted all potential and existing residents with a strong focus on resident retention.
  • Received maintenance issues from residents and acted as a liaison with the maintenance team to resolve maintenance Issues.
  • Scheduled all social media posts on Instagram, Facebook, Twitter, and Craigslist.
  • Managed other team members.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Planned special events such as lotteries, dedications and project tours.

Education

High School Diploma -

Charles Herbert Flowers High School
Springdale, MD
06.2009

Skills

  • Contract Negotiation
  • Meeting Participation
  • Leasing and Sales
  • Staff Management
  • Yardi Software Proficiency
  • Bid Proposals

Timeline

Community Manager

Mode At Hyattsville
10.2022 - Current

Administrative Assistant

Frank Emmet Real Estate
10.2019 - 11.2021

Leasing Agent

Panco Management
10.2018 - 09.2019

Senior Leasing Consultant

Campus Living
08.2016 - 10.2018

High School Diploma -

Charles Herbert Flowers High School

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