Rachel Back
Port Richey,FL
Summary
Dynamic professional with extensive experience at Darden Restaurants, excelling in training and mentoring teams to enhance customer service and operational efficiency. Proven track record in project management and business development, successfully streamlining processes and improving performance assessments to drive growth and satisfaction. Strong leadership and communication skills foster collaborative environments.
Overview
2026
2026
years of professional experience
Work History
Department Manager
Darden Restaurants, Olive Garden
2021 - Current
- Assisted in managing daily department operations and workflow efficiency.
- Supported team members by providing training on company policies and procedures.
- Coordinated scheduling to optimize resource allocation and task completion.
- Learned safety protocols and ensured compliance within the department.
- Contributed to inventory management by tracking supplies and resources accurately.
- Participated in performance assessments to identify areas for improvement and support growth initiatives.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Corporate Traveling Trainer
Darden Restaurants, Olive Garden
2018 - 2021
- Developed and delivered training programs on food safety and customer service standards.
- Facilitated onboarding sessions for new hires to ensure compliance with company protocols.
- Evaluated training effectiveness through feedback and performance assessments.
- Collaborated with management to enhance training materials based on operational needs.
Catering/event Coordinator
Darden Restaurants, Olive Garden
2016 - 2019
- Coordinated logistics for events, ensuring timely setup and breakdown of venues.
- Developed and maintained relationships with vendors to secure services and supplies.
- Assisted in creating event timelines, prioritizing tasks to meet deadlines efficiently.
- Supported marketing efforts by designing promotional materials to attract attendees.
- Conducted post-event evaluations, identifying areas for future improvement and strategic adjustments.
- Developed creative marketing materials that generated interest and boosted event attendance.
Restaurant Manager
McDonald's Restaurant
2013 - 2016
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and quality control.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
No Degree - Business Management
Southern State Community College
Wilmington, OHSkills
- Training and mentoring
- Team leadership
- Staff management
- Customer service
- Business development and planning
- Project management
- Operations management
Accomplishments
- Developed and Launched Catering and Hospitality Service: Created and designed a comprehensive catering and hospitality delivery program, boosting sales by 26% within a year for large events.
- Event Coordination and Client Relationship Building: Served as an event coordinator, working directly with clients to plan, customize, and execute events, fostering long-term business relationships.
- Opened New Locations Nationwide: Traveled to multiple states to successfully launch new restaurant locations, ensuring smooth operational startup.
- Training and Onboarding Implementation: Designed and executed comprehensive training programs and verifications for new hires, promoting consistency and quality across locations.
- Corporate Collaboration and Process Development: Partnered with corporate teams to identify and resolve training challenges and optimize new restaurant openings, leading to improved efficiency and cost savings in inventory and labor.
Timeline
Department Manager
Darden Restaurants, Olive Garden
2021 - Current
Corporate Traveling Trainer
Darden Restaurants, Olive Garden
2018 - 2021
Catering/event Coordinator
Darden Restaurants, Olive Garden
2016 - 2019
Restaurant Manager
McDonald's Restaurant
2013 - 2016
No Degree - Business Management
Southern State Community College