Rachel Baculi
San Jose,CA
Summary
Dynamic Shift Lead Manager at Panda Express with a proven track record in operations management and team motivation. Enhanced customer satisfaction through effective employee training and policy enforcement, resulting in increased retention rates. Demonstrated strong work ethic and commitment to workplace safety while streamlining processes for improved efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Shift Lead Manager
Panda Express
04.2006 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Developed staff training programs to improve skillsets and overall team performance.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
- Streamlined operational processes for increased efficiency and reduced waste.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised ongoing daily production phases.
- Scheduled staff to establish adequate coverage during peak business hours.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
Junior Secretarial Course
Angeles University Foundation
Philippines 04.1985
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Operations management
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
Timeline
Shift Lead Manager
Panda Express
04.2006 - Current
Junior Secretarial Course
Angeles University Foundation
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