Rachel Baham

Summary

Compassionate and adaptable healthcare professional with experience at UPMC Harrisburg Hospital, excelling in vital signs monitoring and patient advocacy. Proven ability to enhance patient satisfaction through effective communication and teamwork, while maintaining a safe environment. Recognized for fostering positive relationships and providing empathetic support to patients and families.

Overview

years of professional experience

Certification

Work History

In Business With / Runs Ice Cream Truck

Pennys Ice Cream

Lancaster, PA

05.2023 - Current

Oversaw daily operations, ensuring high-quality product standards and customer satisfaction.
Developed and implemented marketing strategies to increase brand awareness and customer engagement.
Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
Trained and mentored staff in customer service protocols and operational procedures.
Coordinated special events and promotions to drive sales during peak seasons.
Established vendor relationships to enhance ingredient quality while managing costs effectively.
Led team meetings focused on performance improvement and operational best practices.
Delivered exceptional customer service by addressing inquiries promptly and resolving issues proactively to build loyalty among clients.
Built relationships with key industry partners to foster collaboration and drive mutual success.
Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Delivered exceptional customer service during events, ensuring guest satisfaction and engagement.
Managed food and beverage service efficiently, adhering to health and safety regulations.
Provided friendly, courteous service to create memorable moments for guests.

PCT

UPMC Harrisburg Hospital

Harrisburg, PA

01.2023 - Current

Assisted nursing staff in patient assessments and care planning.
Monitored vital signs and reported changes to healthcare team.
Maintained accurate patient records in electronic health systems.
Provided compassionate support to patients and families during treatments.
Collaborated with interdisciplinary teams to enhance patient outcomes.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained clean and safe environment to promote patient safety and comfort.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Reduced stress for patients and families through effective communication and empathetic support.

PCA

Oak Leaf Manor

Millersville, PA

07.2020 - 12.2022

Assisted residents with daily living activities to enhance quality of life.
Monitored and documented patient vital signs and behavioral changes for care team review.
Collaborated with nursing staff to implement individualized care plans for residents.
Provided emotional support and companionship, fostering a positive environment for residents.
Trained new staff on best practices in resident care and safety protocols.
Engaged residents in recreational activities to promote social interaction and well-being.

Education

Diploma - Nursing

UPMC School of Nursing

Harrisburg, PA

12 2026

High School Diploma -

Donegal High School

Mount Joy, PA

6 2020

Skills

- Vital signs monitoring
- CPR certificate
- Patient observant
- Adaptable
- Team collaboration
- Compassionate care
- Patient advocacy
- Blood glucose testing
- Friendly, positive attitude
- Attention to detail
- Flexible
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure