Microsoft office
RACHEL BAMFO
Berrien Springs,MI
Summary
A focused administrator well-trained in all administrative areas, including preparing reports, organizing mail, and preparing internal and external documents, Excellent presentation, organizational, and problem-solving abilities developed over a 4-year career. Leverage customer service knowledge to drive change and maximize administrative performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Social media manager
Global Young Leaders And Career Development
Accra , Ghana
2018.10 - 2021.12
- Worked on the company’s SEO
- Designed and implemented social media strategies to align with business goals.
- Suggested and implemented new features to develop brand awareness.
- Drove cross-functional collaboration with focus on quality service delivery.
- Analyzed and reported social media and online marketing campaign results.
Social media Manager
Paca B Entreprise
Tema , Ghana
2019.10 - 2021.11
- Handled all social media pages (twitter, Facebook, Instagram. and LinkedIn.
- Increased customer engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
- Replied to customers questions online and increased traffic on the pages.
- Worked on the company’s SEO
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
Customer Service Representative (Volunteer)
Royal Caribbean African Market
Hyde Park , Massachusetts
2018.06 - 2018.09
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Answered phones and assisted customers with their issues on call and email
- Drove sales and add-on purchases by promoting specific item options to customers
- Kept facilities organized, clean and well-maintained
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer service representative
Texila American University, Guyana
Georgetown , Guyana
2017.06 - 2017.12
- Coached students on strategies for engaging in campus life and checked in frequently to satisfy diverse needs
- Helped with registration processes and applications
- Utilized Microsoft word and Microsoft excel to compile data gathered from various sources
- Routed correspondence, filed paperwork and responded to requests for information from Potential students
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs
- Provided primary customer support to internal and external students
Customer Service representative
Christian Community Microfinance Limited
Accra , Ghana
2017.05 - 2017.08
- I also prepared weekly reports on the department’s accomplishments for to the HR
- Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement
- Completed research project resulting in customer satisfaction
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled over 500 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Customer service Representative
Food Pharmacy, Saladmaster
Accra , Ghana
2016.01 - 2017.01
- Booked clients online and found strategies to close them in sales
- Acted as point of contact for internal and external customers across Accra and various departments
- Identified needs of customers promptly and efficiently
- Handled administrative works and reports
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
Bachelor of Science - Business Administration
Ghana Institute of Management And Public Admin
Accra, Ghana 2015.10 - 2019.07
MBA - Health Administration
Andrews University
Berrien Springs, MI 2023.01 - Current
Skills
Communication skillsundefined
Accomplishments
- Student youth travel organization (served as a project manageress in high school)
- Selected participant of an entrepreneurship training organized by the British council and GIZ in Ghana
- Served as the General Secretary of GIMPA business students association for the 2018/2019 batch
- Alliance Français Accra Ghana (Français langue entrangere-level A1 and A2)
- Delegate and Scholarship recipient of Harvard project for Asian and International relations-Harvard conference 2018
- Participant of the career and entrepreneurship fair organized by the GIMPA business school, 2018
- Participant of a class visit to an MBA class at the Harvard Business School, 2018
- Award for the best innovative student, organized by Public administration students association, GIMPA, 2018
- Delegate of Ghana-Netherland business challenge 2016, 2017
- Award for winning the inter-level debate competition by the GIMPA business school association
- Certificate for successfully completing the dreamer seminar organized by today's entrepreneurs network Ghana
- Certificate for participating in the United Nations youth summit, Accra, Ghana
- Certificate of Achievement for Council of Europe Level A2 Babbel English Test
- Collaborated with team of 7 in the development of young empowerment trainings.
Software
MailChimp
Zoom
Calendly
Hubspot
Timeline
MBA - Health Administration
Andrews University
2023.01 - Current
Social media Manager
Paca B Entreprise
2019.10 - 2021.11
Social media manager
Global Young Leaders And Career Development
2018.10 - 2021.12
Customer Service Representative (Volunteer)
Royal Caribbean African Market
2018.06 - 2018.09
Customer service representative
Texila American University, Guyana
2017.06 - 2017.12
Customer Service representative
Christian Community Microfinance Limited
2017.05 - 2017.08
Customer service Representative
Food Pharmacy, Saladmaster
2016.01 - 2017.01
Bachelor of Science - Business Administration
Ghana Institute of Management And Public Admin
2015.10 - 2019.07
Similar Profiles
Marla BurkMarla Burk
Director of Conferences at Family, Career and Community Leaders of America (FCCLA)Director of Conferences at Family, Career and Community Leaders of America (FCCLA)
Chassity LangleyChassity Langley
President at Family, Career and Community Leaders of AmericaPresident at Family, Career and Community Leaders of America
Joshua PouliotJoshua Pouliot
NA at Family Career and Community Leaders of AmericaNA at Family Career and Community Leaders of America