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RACHEL BAMFO
Berrien Springs,MI
Summary
A focused administrator well-trained in all administrative areas, including preparing reports, organizing mail, and preparing internal and external documents, Excellent presentation, organizational, and problem-solving abilities developed over a 4-year career. Leverage customer service knowledge to drive change and maximize administrative performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Social media manager
Global Young Leaders And Career Development
Accra, Ghana
10.2018 - 12.2021
- Worked on the company’s SEO
- Designed and implemented social media strategies to align with business goals.
- Suggested and implemented new features to develop brand awareness.
- Drove cross-functional collaboration with focus on quality service delivery.
- Analyzed and reported social media and online marketing campaign results.
Social media Manager
Paca B Entreprise
Tema, Ghana
10.2019 - 11.2021
- Handled all social media pages (twitter, Facebook, Instagram. and LinkedIn.
- Increased customer engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
- Replied to customers questions online and increased traffic on the pages.
- Worked on the company’s SEO
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
Customer Service Representative (Volunteer)
Royal Caribbean African Market
Hyde Park, Massachusetts
06.2018 - 09.2018
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Answered phones and assisted customers with their issues on call and email
- Drove sales and add-on purchases by promoting specific item options to customers
- Kept facilities organized, clean and well-maintained
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer service representative
Texila American University, Guyana
Georgetown, Guyana
06.2017 - 12.2017
- Coached students on strategies for engaging in campus life and checked in frequently to satisfy diverse needs
- Helped with registration processes and applications
- Utilized Microsoft word and Microsoft excel to compile data gathered from various sources
- Routed correspondence, filed paperwork and responded to requests for information from Potential students
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs
- Provided primary customer support to internal and external students
Customer Service representative
Christian Community Microfinance Limited
Accra, Ghana
05.2017 - 08.2017
- I also prepared weekly reports on the department’s accomplishments for to the HR
- Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement
- Completed research project resulting in customer satisfaction
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled over 500 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Customer service Representative
Food Pharmacy, Saladmaster
Accra, Ghana
01.2016 - 01.2017
- Booked clients online and found strategies to close them in sales
- Acted as point of contact for internal and external customers across Accra and various departments
- Identified needs of customers promptly and efficiently
- Handled administrative works and reports
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
Bachelor of Science - Business Administration
Ghana Institute of Management And Public Admin
Accra, Ghana 10.2015 - 07.2019
MBA - Health Administration
Andrews University
Berrien Springs, MI 01.2023 - Current
Skills
Communication skillsundefined
Accomplishments
- Student youth travel organization (served as a project manageress in high school)
- Selected participant of an entrepreneurship training organized by the British council and GIZ in Ghana
- Served as the General Secretary of GIMPA business students association for the 2018/2019 batch
- Alliance Français Accra Ghana (Français langue entrangere-level A1 and A2)
- Delegate and Scholarship recipient of Harvard project for Asian and International relations-Harvard conference 2018
- Participant of the career and entrepreneurship fair organized by the GIMPA business school, 2018
- Participant of a class visit to an MBA class at the Harvard Business School, 2018
- Award for the best innovative student, organized by Public administration students association, GIMPA, 2018
- Delegate of Ghana-Netherland business challenge 2016, 2017
- Award for winning the inter-level debate competition by the GIMPA business school association
- Certificate for successfully completing the dreamer seminar organized by today's entrepreneurs network Ghana
- Certificate for participating in the United Nations youth summit, Accra, Ghana
- Certificate of Achievement for Council of Europe Level A2 Babbel English Test
- Collaborated with team of 7 in the development of young empowerment trainings.
Software
MailChimp
Zoom
Calendly
Hubspot
Timeline
MBA - Health Administration
Andrews University
01.2023 - Current
Social media Manager
Paca B Entreprise
10.2019 - 11.2021
Social media manager
Global Young Leaders And Career Development
10.2018 - 12.2021
Customer Service Representative (Volunteer)
Royal Caribbean African Market
06.2018 - 09.2018
Customer service representative
Texila American University, Guyana
06.2017 - 12.2017
Customer Service representative
Christian Community Microfinance Limited
05.2017 - 08.2017
Customer service Representative
Food Pharmacy, Saladmaster
01.2016 - 01.2017
Bachelor of Science - Business Administration
Ghana Institute of Management And Public Admin
10.2015 - 07.2019
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