Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Rachel Banner

Reynoldsburg,Ohio
Rachel Banner

Summary

I commenced my career in Property Management in October of 2011, starting in an entry-level role as a leasing consultant. Through my dedication and hard work, I progressed to the position of Assistant Manager in April 2021 with Towne Properties, and subsequently with Haven Residential. With Haven, I was further promoted to the role of Property Manager in the spring of 2022. Throughout my tenure, I have acquired a comprehensive understanding of all office positions and their respective responsibilities. I am enthusiastic about furthering my growth and knowledge in this field. I am a self-starter who is committed to my properties and company, eager to learn, receptive to coaching, and reliable. Each day, I strive to refine and master my skills to enhance our communities and company. I have a strong aspiration of aiding others in their professional growth within property management. As an outgoing and diligent professional, I am accustomed to collaborating with residents to address their needs, maintain properties, and drive success in terms of profitability and occupancy rates. I possess strong managerial skills, including operational and team leadership, honed over several years of experience. I approach my work with a focus on achieving results and maintaining high-quality standards. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

15
years of professional experience

Work History

Haven Residential/ Residence at Turnberry
Pickerington

Property Manager
06.2022 - 05.2024

Job overview

  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Successfully boosted the property's occupancy from 87.1% to an impressive 98.9%. Average occupancy rate for the year stood at 96.3%, showcasing our commitment to excellence and effective policies & procedures.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the property.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established resident qualifying criteria.
  • Handled resident complaints and expedited maintenance requests. All maintenance requests were completed within 24 - 72 hours unless special parts needed ordered or special labor was needed. Maintenance's Kingsley scores were improved dramatically to an average rating of above 85% resident satisfaction.
  • Exercised direct supervision over property staff. Provided guidance and support to junior team members in order to facilitate their professional development.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Compiled and conveyed operational and financial data to regional manager. Drafted and monitored budgets for overall maintenance and operations.
  • Prepared detailed budgets and financial reports for properties. Achieving goals in Net Operating Income. Lowering bad debt numbers.
  • Analyzing market trends and property comps. for strategic decision making. Implementing effective strategies to improve financial performance. Averaging renewal increases of 3.5% to 7.5%
  • Cultivated rapport with residents to meet expectations for high-end customer service ratings.
  • Through diligent efforts and strategic improvements, we successfully boosted our property's rating from 1 star to an impressive 4.1 - 4.4 stars on all review platforms.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Implemented strategies to improve retention rates successfully increasing renewal ratio from an average below 40%, to 70% and finally to an impressive 85% average retention ratio.
  • Met with prospective tenants to show property and assess applications or sign leases. Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Built relationships with service vendors and submitted associated billing statements. Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Collected monthly assessments, rental fees, deposits and payments. Processed evictions when necessary in accordance with state laws and procedures.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations, schedule repairs, and tenant requirements.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Managed our company's interview & hiring process to build our onsite team. No onsite team members for office or maintenance.
  • Building & structuring my own successful onsite team. Worked onsite independently for the first 90 days often pulling resources that were available for the maintenance duties. All office duties from leasing to management duties were completed by only myself for 9 months. Limited to no resources to pull for the administration duties.
  • Often working up to 70 hour work weeks to complete all administrative/ management duties for 3 positions to achieve the number 1 property slot in my region for the first two quarters this year. Our team achieved these goals through outstanding dedication & determined efforts.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed overall tenant, owner, vendor relations, promoted tenant satisfaction and streamlined services delivery.

Haven Residential / The Residence at Turnberry
Pickerington, Ohio

Assistant Property Manager
04.2021 - 06.2022

Job overview

  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
  • Followed up on delinquent tenants and coordinated collection procedures
  • Kept accurate records of all resident and tenant correspondence
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
  • Implemented and enforced policies and procedures to maintain properties to highest standards
  • Planned special events such as lotteries, dedications and project tours
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Kept properties in compliance with local, state and federal regulations.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Assisted property manager in leasing and marketing activities. Organized community events to foster positive relationships among residents.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.

Towne Properties / Shaker Square
Whitehall, Ohio

Assistant Property Manager
04.2020 - 04.2021

Job overview

  • Resident relations, handling complaints, collecting rent, taking work orders, deposits
  • Prepare, process & review lease agreements both move in & renewals with residents
  • Meeting renter's insurance requirements, running reports, reminders, entering all insurance
  • Handle incoming calls, walk ins and emails for property. Touring apartment homes with perspective resident.
  • Marketing for community- Facebook posts, Craigslist posts, updating pricing each week for LRO
  • Efficient in Yardi, Entrata, Microsoft 365, Radix, ILM, LRO, Rent Café and Property Solutions
  • Renewals - help with renewal rates & reporting, send out offer letters, handle any nonrenewals, type up renewal leases, enter renewal leases.
  • Collected monthly assessments, rental fees, deposits and payments. Process of evictions per all laws & regulations.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Assisted property manager in leasing and marketing activities. Organized community events to foster positive relationships among residents.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements. Updated tenant and unit information to keep current in housing database.

Haley Residential / Highland Park Apartments
Reynoldsburg, Ohio

Leasing Consultant
10.2011 - 03.2020

Job overview

  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirement
  • Resolved conflicts between tenants regarding noise, encroachments, and parking
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Efficient in Yardi, ILM, LRO, Rent Cafe and Property Solutions
  • Marketing for the property

Education

University Overview

Reynoldsburg High School - Reynoldsburg, Ohio

Skills

  • Multi Tasking
  • Organizational and time management skills
  • In-depth knowledge of all residents, addresses and personal history
  • Professional phone etiquette
  • Up to date with all Fair housing Regulations
  • Outstanding sales conversion ratio for the last 12 months
  • Great attention to detail
  • Staff Management
  • Vendor Management
  • Tenant relations
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Marketing and Advertising
  • Multi-family property management
  • Customer service-focused
  • Lease Renewals
  • Leasing and sales
  • Property Inspections
  • Valid Ohio driver's license
  • Financial budgeting and reporting

Accomplishments

Accomplishments
  • Highland Park Community Awards for budget & customer service awards 2012 & 2013
  • Excellent JTurner scores
  • Highland Park won JTurner customer service awards 3 times/ years
  • Amazing prospect & resident reviews & surveys from all my communities
  • Assisted in bringing one star properties up to a 4 star property in a year
  • High personal leasing conversion ratio for over ten years
  • Assisted in high property renewal conversion ratio for several years
  • Great scores on shops with two separate companies & multiple properties.

Timeline

Property Manager
Haven Residential/ Residence at Turnberry
06.2022 - 05.2024
Assistant Property Manager
Haven Residential / The Residence at Turnberry
04.2021 - 06.2022
Assistant Property Manager
Towne Properties / Shaker Square
04.2020 - 04.2021
Leasing Consultant
Haley Residential / Highland Park Apartments
10.2011 - 03.2020
Rachel Banner