Rachel Banner

GENERAL RESPONSIBILITIES

• Oversaw the recruitment and training of new community team members.
• Managed and oversaw operations, maintenance and administration of properties.
• Managed multiple projects simultaneously, ensuring deadlines are met.
• Recommended clarifications and changes in program policies to director of property management.
• Developed comprehensive documentation for internal use.
• Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
• Oversaw daily operations, maintenance, and administration of various properties.
• Improved NOI through rent growth and expense management.
• Utilized various software and tools Yardi, Entrata, Yieldstar, Bluemoon, LRO, ILM, Rent cafe, Property Solutions, First Advantage, Kingsley, Jturner, Radix, Microsoft, Excel, Teams, Sheets, Meet, Adp, Paycom, Paylocity etc. To streamline processes and optimize performance.
• Worked with cross-functional teams to achieve goals.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Compiled reports on website traffic, conversions, and other metrics.
• Met with clients to negotiate management and service contracts. Paid all vendor invoices, ordering Lowes, Home depot, Chadwell, Purchase orders etc
• Collaborated with marketing teams to align community strategies with brand goals. Marketing & leasing platforms twitter,Instagram, Facebook, Tiktok, Meet soci, Tour 24, google etc.
• Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
• Compiled and conveyed operational and financial data to Ownership.
• Led crisis management efforts to address community concerns promptly.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Worked effectively in team environments to make the workplace more productive.
• Recognized by management for providing exceptional customer service.

New Build Focus:

• Successful Lease-Ups: Led lease-ups of 5 new Class A communities, exceeding occupancy goals.
• Pre-Construction Input: Collaborated with developers on 5 new builds, ensuring smooth transitions.
• Brand & Market Positioning: Established strong market presence for 5 new properties.

Property Management Expertise:

• Diverse Portfolio Management: Managed Class A - Class D, market-rate, multi- family, new builds, lease up communuties and affordable housing, optimizing performance.
• Operational Efficiency: Implemented process improvements, enhancing resident satisfaction.
• Financial Oversight: Managed budgets and reporting, ensuring accurate financial performance.

Employee Development:

• Talent Development: Recruited, trained, and mentored property management staff.
• Performance Coaching: Provided feedback and coaching to enhance employee skills.
• Training Implementation: Developed and delivered training on key property management areas.

Fair Housing Knowledge:

• Fair Housing Compliance: Ensured adherence to all fair housing laws and regulations.
• Training & Policy: Conducted training and implemented policies to prevent discrimination.
• Accommodation Management: Managed disability accommodations and accessibility.

• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Successfully boosted the property's occupancy from 87.1% to an impressive 98.9%. Average occupancy rate for the year stood at 96.3%, showcasing our commitment to excellence and effective policies & procedures.
• Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Established policies regarding tenant relations and enforcement of rules and regulations within the property.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established resident qualifying criteria.
• Handled resident complaints and expedited maintenance requests. All maintenance requests were completed within 24 - 72 hours unless special parts needed ordered or special labor was needed. Maintenance's Kingsley scores were improved dramatically to an average rating of above 85% resident satisfaction.
• Exercised direct supervision over property staff. Provided guidance and support to junior team members in order to facilitate their professional development.
• Managed and oversaw operations, maintenance and administration of properties.
• Compiled and conveyed operational and financial data to regional manager. Drafted and monitored budgets for overall maintenance and operations.
• Prepared detailed budgets and financial reports for properties. Achieving goals in Net Operating Income. Lowering bad debt numbers.
• Analyzing market trends and property comps. for strategic decision making. Implementing effective strategies to improve financial performance. Averaging renewal increases of 3.5% to 7.5%
• Cultivated rapport with residents to meet expectations for high-end customer service ratings.
• Through diligent efforts and strategic improvements, we successfully boosted our property's rating from 1 star to an impressive 4.1 - 4.4 stars on all review platforms.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
• Implemented strategies to improve retention rates successfully increasing renewal ratio from an average below 40%, to 70% and finally to an impressive 85% average retention ratio.
• Met with prospective tenants to show property and assess applications or sign leases. Completed lease applications and verifications, notifying prospects of results.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Built relationships with service vendors and submitted associated billing statements. Solicited and analyzed bids for repairs, renovation and general maintenance.
• Collected monthly assessments, rental fees, deposits and payments. Processed evictions when necessary in accordance with state laws and procedures.
• Conducted periodic inspections of properties to ensure compliance with safety regulations, schedule repairs, and tenant requirements.
• Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Managed our company's interview & hiring process to build our onsite team. No onsite team members for office or maintenance.
• Building & structuring my own successful onsite team. Worked onsite independently for the first 90 days often pulling resources that were available for the maintenance duties. All office duties from leasing to management duties were completed by only myself for 9 months. Limited to no resources to pull for the administration duties.
• Often working up to 70 hour work weeks to complete all administrative/ management duties for 3 positions to achieve the number 1 property slot in my region for the first two quarters this year. Our team achieved these goals through outstanding dedication & determined efforts.
• Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
• Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Managed overall tenant, owner, vendor relations, promoted tenant satisfaction and streamlined services delivery.
• Managed daily operations of residential properties and ensured tenant satisfaction.
• Oversaw property maintenance requests and coordinated with service vendors.
• Conducted regular property inspections to ensure compliance with safety standards.
• Developed and implemented leasing strategies to attract potential tenants.
• Maintained accurate tenant records and handled lease agreements efficiently.
• Trained and supervised staff to improve operational workflows and service quality.
• Resolved tenant disputes and facilitated effective communication between residents and management.
• Monitored budgeting processes to control property expenses and optimize resources.
• Handled resident complaints and expedited maintenance requests.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Collected monthly assessments, rental fees, deposits and payments.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Processed evictions when necessary in accordance with state laws and procedures.
• Managed all maintenance requests from tenants in a timely manner.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Facilitated tenant paperwork processing and verification.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Updated tenant and unit information to keep current in housing database.
• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Exercised direct supervision over property staff.
• Completed lease applications and verifications, notifying prospects of results.
• Built relationships with service vendors and submitted associated billing statements.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Drafted and monitored budgets for overall maintenance and operations.
• Worked with on-site and remote service providers to support tenants requesting accommodations.
• Oversaw and monitored preventative maintenance and energy management inspections and programs.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Oversaw daily operations, maintenance, and administration of various properties.
• Prepared detailed budgets and financial reports for properties.
• Compiled and conveyed operational and financial data to regional manager.
• Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Supervised production of annual rent, operating expense, and real estate tax adjustments.
• Directed collection of insurance premiums, taxes and incurred operating expenses.
• Met with clients to negotiate management and service contracts.
• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
• Met with prospective tenants to show property and assess applications or sign leases.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
• Followed up on delinquent tenants and coordinated collection procedures
• Kept accurate records of all resident and tenant correspondence
• Completed final move-out walk-throughs with tenants to identify required repairs
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
• Implemented and enforced policies and procedures to maintain properties to highest standards
• Planned special events such as lotteries, dedications and project tours
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates
• Kept properties in compliance with local, state and federal regulations.
• Initiated eviction proceedings when necessary according to state law guidelines.
• Assisted property manager in leasing and marketing activities. Organized community events to foster positive relationships among residents.
• Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.

• Resident relations, handling complaints, collecting rent, taking work orders, deposits
• Prepare, process & review lease agreements both move in & renewals with residents
• Meeting renter's insurance requirements, running reports, reminders, entering all insurance
• Handle incoming calls, walk ins and emails for property. Touring apartment homes with perspective resident.
• Marketing for community- Facebook posts, Craigslist posts, updating pricing each week for LRO
• Efficient in Yardi, Entrata, Microsoft 365, Radix, ILM, LRO, Rent Café and Property Solutions
• Renewals - help with renewal rates & reporting, send out offer letters, handle any nonrenewals, type up renewal leases, enter renewal leases.
• Collected monthly assessments, rental fees, deposits and payments. Process of evictions per all laws & regulations.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Assisted property manager in leasing and marketing activities. Organized community events to foster positive relationships among residents.
• Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
• Created tenant files, maintained records of rental payments, and tracked lease agreements. Updated tenant and unit information to keep current in housing database.

• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirement
• Resolved conflicts between tenants regarding noise, encroachments, and parking
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Efficient in Yardi, ILM, LRO, Rent Cafe and Property Solutions
• Marketing for the property