Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RACHEL BARCIA

Homestead,FL

Summary

Proven to excel in customer-oriented environments, I leveraged my bilingual abilities and exceptional time management skills at a prestigious Miami beauty salon, enhancing client satisfaction and fostering robust customer relationships. My adeptness in scheduling and teamwork significantly contributed to operational efficiency and a notable increase in customer loyalty. Offering Strong organizational skills and patient-focused mindset, eager to learn and grow in medical environment. Brings ability to quickly grasp medical terminology and patient management systems, ensuring efficient and effective communication.

Overview

3
3
years of professional experience

Work History

Patient Coordinator

MIAMI FAMILY ENT
03.2025 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.

Administrative Assistant

Dimond Beauty Salon
04.2023 - 09.2024
  • Developed positive relationships with regular customers through friendly interactions
  • Provided a high level of customer service to all clients
  • Monitored front desk traffic to support customer satisfaction
  • Developed strong relationships with customers through exceptional customer service
  • Scheduled and confirmed appointments for clients, customers or supervisors
  • Provided administrative support to team members and management in daily tasks

Receptionist

Yiliams Beauty Salon
12.2021 - 09.2022
  • Greeted and welcomed guests upon arrival, providing them with superior customer service
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Student -

Dade Prep Academy
Miami, FL 33157

Skills

  • Scheduling appointments
  • Time management
  • Teamwork skills
  • Quick learner
  • Sales improvement
  • Customer satisfaction improvement
  • Insurance verification
  • Patient documentation
  • Patient registration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Coordinator

MIAMI FAMILY ENT
03.2025 - Current

Administrative Assistant

Dimond Beauty Salon
04.2023 - 09.2024

Receptionist

Yiliams Beauty Salon
12.2021 - 09.2022

Student -

Dade Prep Academy

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