Rachel Barker
Austin,TX
Summary
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Cultivate Administrative Services
05.2023 - 07.2023
- Monitored patient behavior and immediately reported changes to supervising physician.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Provided parent training on ABA techniques to support consistency in care across home, school, and community settings.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Bar Lead
Bull & Bowl
09.2021 - 07.2023
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Maintained smooth communication between bar staff and management, ensuring timely resolution of issues as they arose.
- Monitored dining room and bar areas for signs of overcrowding.
- Developed creative drink menus, incorporating seasonal ingredients and popular trends to attract customers.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Consistently met sales goals through upselling techniques and promoting specialty cocktails.
- Fostered a positive work environment that encouraged teamwork among bar staff through consistent support and open communication.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
- Demonstrated adaptability in managing various events, from private parties to large-scale corporate functions, providing exceptional service tailored to each occasion.
Government Contractor
G2 Innovative Solutions
11.2023 - Current
- Gained government contracting experience
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Became knowledgeable in government sites, rules and regulations
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Adhered to VAFSC policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance goals, contributing to the overall success of the VAFSC call center.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer emails to answer questions about invoice status, claim status, EFT, government resources and departments.
Bartender
Mayfair Austin
10.2023 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender/Server
Mozie's
07.2020 - 08.2021
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared garnishes by evenly slicing and pitting fruits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Built relationships with vendors to manage orders and negotiate costs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Administrative Assistant
The Texas State Capitol
08.2019 - 12.2019
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted with Senate Committee meetings
- Delivered documents to departments under the Texas Senate Government
- Attended to offices within the Texas State Government
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelor of Science - Psychology
The University of Texas At Austin
Austin05.2022
Bachelor of Science - Psychology
A&M University Corpus Christi
Corpus Christi, TX01.2019
High School Diploma -
New Braunfels High School
New Braunfels, TX05.2017
Skills
- Excellent leadership and communication skills
- Proficient in providing first call resolution for customers
- Strong organizational and time management skills
- Ability to work efficiently and multitask in a fast paced environment
- A professional in customer service with over a decade of experience
- Exceptional active listener
- Call center operations professional
- Effective conflict mediation skills
Certification
- TABC Certified : 2023-2025
- Food Handler Certified : 2023-2025
- Mental Health First Aid Certified : 2020
Languages
English
Native or Bilingual
Timeline
Government Contractor
G2 Innovative Solutions
11.2023 - Current
Bartender
Mayfair Austin
10.2023 - Current
Registered Behavior Technician
Cultivate Administrative Services
05.2023 - 07.2023
Bar Lead
Bull & Bowl
09.2021 - 07.2023
Bartender/Server
Mozie's
07.2020 - 08.2021
Administrative Assistant
The Texas State Capitol
08.2019 - 12.2019
Bachelor of Science - Psychology
The University of Texas At Austin
Bachelor of Science - Psychology
A&M University Corpus Christi
High School Diploma -
New Braunfels High School